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Token Ring
Posts: 132
Registered: ‎04-24-2012
Location: Birmingham, UK
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Problem with engineer who attended, he didn't put back the laptop properly!

[ Edited ]

So the engineer who attended last week did not put the laptop back properly. The screws are in but he did not put the caps back on the screws.

 

What do I  do? Do I phone Lenovo warranty and tell them this happen and ask them for a replacement caps? I am on about the following caps that are circled in red:

http://i.imgur.com/u6ohN.jpg

 

I noticed this when I went to put my USB stick in to the back!

 

This is another frustrating problem amongst the following:

http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T420s-PROBLEMS-HELP/m-p/750801

http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/More-T420s-problems-really-upset-now/m-p/75...

http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/Three-dead-pixels-Help-T420s/m-p/755135

 

 

A resolution owner should be calling me some time today, I will discuss this with him/her and will call Lenovo Warranty later on.

ThinkPad T420s (4174-HG6) i5-2540M 8GB RAM, 320GB HDD
ThinkPad T430s (2356-GDG) i5-3320M, 8GB RAM, 500GB HDD x 2
Bit Torrent
Posts: 1,492
Registered: ‎03-08-2012
Location: Belleville, Ontario Canada
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Re: Problem with engineer who attended, he didn't put back the laptop properly!

You need to sit with them and watch. Then check it before they leave. Apparently they're hit and run not spending a minute more than they absolutely have to. This is largely due to the flat rate fee they get for a speific type of call or part swap.

So I ask you where are the caps then if they're not put on and they were there before?
T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Windows 7 Home Prem - 64bit w/8GB
Z70-80 I7 - 5500U 16GB GB - 1TB HD Window 8.1 64bit FHD 17.3 inch Display, Nvidia G840 w/2GB memory

Highlighted
Token Ring
Posts: 132
Registered: ‎04-24-2012
Location: Birmingham, UK
0 Kudos

Re: Problem with engineer who attended, he didn't put back the laptop properly!

Yes, they were there before.

 

The Engineer took them with him. I will discuss this with the resolution owner when he/she calls.

ThinkPad T420s (4174-HG6) i5-2540M 8GB RAM, 320GB HDD
ThinkPad T430s (2356-GDG) i5-3320M, 8GB RAM, 500GB HDD x 2
Bit Torrent
Posts: 1,492
Registered: ‎03-08-2012
Location: Belleville, Ontario Canada
0 Kudos

Re: Problem with engineer who attended, he didn't put back the laptop properly!

Dumb, obviously saw they weren't installed with left over parts.

Maybe he needed them for someone else! LOL

Odd are they aren't available either as a spare part. In the least would come from China.

Whatever company did the work you should put it on the board so knowone else uses them.
T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Windows 7 Home Prem - 64bit w/8GB
Z70-80 I7 - 5500U 16GB GB - 1TB HD Window 8.1 64bit FHD 17.3 inch Display, Nvidia G840 w/2GB memory

Token Ring
Posts: 132
Registered: ‎04-24-2012
Location: Birmingham, UK
0 Kudos

Re: Problem with engineer who attended, he didn't put back the laptop properly!

I will update this thread soon or will make a new thread. I have warranty with Lenovo so I do not seek out private engineers for service.

All is authorised by Lenovo.
ThinkPad T420s (4174-HG6) i5-2540M 8GB RAM, 320GB HDD
ThinkPad T430s (2356-GDG) i5-3320M, 8GB RAM, 500GB HDD x 2
Bit Torrent
Posts: 1,492
Registered: ‎03-08-2012
Location: Belleville, Ontario Canada
0 Kudos

Re: Problem with engineer who attended, he didn't put back the laptop properly!

They do use other companies to do work for them. Its not their own people coming into your place. Some dealer authorized to do service in the area is sent out.
T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Windows 7 Home Prem - 64bit w/8GB
Z70-80 I7 - 5500U 16GB GB - 1TB HD Window 8.1 64bit FHD 17.3 inch Display, Nvidia G840 w/2GB memory

Token Ring
Posts: 132
Registered: ‎04-24-2012
Location: Birmingham, UK
0 Kudos

Re: Problem with engineer who attended, he didn't put back the laptop properly!

So far, all work has been carried out by people everyone would trust. The engineer must have just fogotten to put the caps back.

 

We will see tomorrow.

ThinkPad T420s (4174-HG6) i5-2540M 8GB RAM, 320GB HDD
ThinkPad T430s (2356-GDG) i5-3320M, 8GB RAM, 500GB HDD x 2