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07-22-2014

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Smart Drive Self-Test warning Result code: WHD01V000-WJKB5G

2014-07-22, 18:27 PM

I just bought a second hand T520. The HD is a Seagate 500Gb 7200 rpm, and the hardware test is giving the above warning. What should I do? LSC says the machine is under warranty until May 2015 - can I get a replacement?

 

Thanks for any pointers,

 

Tom

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7638 Posts

11-24-2007

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Re: Smart Drive Self-Test warning Result code: WHD01V000-WJKB5G

2014-07-22, 18:37 PM

Welcome to the forum!

 

Call Lenovo and have them send a replacement hard drive. You'll have to ship the defective one back to them most likely.

 

Good luck.

Cheers,

George




In daily use: R60F, R500F, T61, T410

Collecting dust: T60

Enjoying retirement: A31p, T42p,

Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W




Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.
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Re: Smart Drive Self-Test warning Result code: WHD01V000-WJKB5G

2014-07-30, 14:47 PM

Lenovo says its only a warning. A warning about what I don't know - they gave no details. Just that there is no action to be taken. :-/

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706 Posts

11-21-2013

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Re: Smart Drive Self-Test warning Result code: WHD01V000-WJKB5G

2014-07-30, 15:10 PM

Do a backup right away. 

 

And shop for a hard drive.  Get an SSD. 

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754 Posts

04-13-2012

IS

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Re: Smart Drive Self-Test warning Result code: WHD01V000-WJKB5G

2014-07-30, 15:36 PM

Hello.

 

This warning comes from the SMART reporting module built into all hard drives. If you want details on what is failing in your drive, the simplest thing is to boot the machine up with a Linux LiveCD/USB and check the Disk Utility included with most of them. Any recent Ubuntu/Fedora builds f.e. have it.

 

But if you get this warning, the drive is failing, either bad sectors or worse. Back up your data ASAP.

 

Cheers!

ThinkPad P1 - i7-8750H/32GB // ThinkPad P70 - Xeon E3-1505M/64GB
ThinkPad W540 (20BG) - i7-4800MQ/32GB // ThinkPad W520 (4282-W4Q) - i7-2720QM/32GB
ThinkPad T450s (20BW) - i7-5600U/12GB // Yoga 900 - i7-6500U/8GB
ThinkPad T61 (7665-CTO) - T7700/4GB // ThinkPad T60p (8741-C2G) - T7400/4GB
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  • Message 6 of 15

Re: Smart Drive Self-Test warning Result code: WHD01V000-WJKB5G

2014-07-30, 17:02 PM

So everyone here is saying Lenovo is wrong?!

 

I ran a bunch of SMART utilities on this drive - they all said the drive passed. There were 53 reallocated sectors and no pending, and the count was stable across a few days fairly intense use (several surface tests, full erase and OS reinstall.) The SMART self-tests also passed. What is the point of them if the disk is actually dying?!

 

And this is a premium business class laptop - what is the point of Lenovo giving it a spurious warranty and potentially pissing off a customer? Because this customer has most definitely noticed the warning from their own support utility and the fact they have told me to ignore it.

 

Confused.

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754 Posts

04-13-2012

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Re: Smart Drive Self-Test warning Result code: WHD01V000-WJKB5G

2014-07-30, 18:11 PM

Well, it is a premium business laptop, for sure, but your hard drive isn't premium. Apples and oranges.

If nothing apparent is showing up in the SMART monitoring data, the reason for the warning might be that the drive has at some point exceeded some of the monitoring points, heat f.e., old age, etc. Some of the warnings can be "ignored" for a little while, but as a rule of thumb, once my HD's start showing any anomalies like that, I replace them. I have had drives fail on me, even a couple that I bought new and they failed on me within a month of purchase, and that is not something I take any chances on.

 

Since you bought it second hand, is this the original drive the machine shipped with? Because if it is, then it's close to 3 years old now.

ThinkPad P1 - i7-8750H/32GB // ThinkPad P70 - Xeon E3-1505M/64GB
ThinkPad W540 (20BG) - i7-4800MQ/32GB // ThinkPad W520 (4282-W4Q) - i7-2720QM/32GB
ThinkPad T450s (20BW) - i7-5600U/12GB // Yoga 900 - i7-6500U/8GB
ThinkPad T61 (7665-CTO) - T7700/4GB // ThinkPad T60p (8741-C2G) - T7400/4GB
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  • Message 8 of 15

Re: Smart Drive Self-Test warning Result code: WHD01V000-WJKB5G

2014-07-30, 22:16 PM
I was meaning a premium machine should have a premium level of support that I can reasonably rely on. Perhaps I should get their advice in writing :-)

Yes, the drive is the original - just over two years old now. And I've had my own bad experiences, especially with Seagates, so I'll keep an eye on it!

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7638 Posts

11-24-2007

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Re: Smart Drive Self-Test warning Result code: WHD01V000-WJKB5G

2014-07-30, 22:50 PM
Well, the good thing about the hard drives is that they are easy to replace as well as fairly inexpensive.. It's unfortunate that you were not offered a replacement drive. With that said, I'd be shopping for one if the machine were mine, yesterday. Good luck.
Cheers,

George




In daily use: R60F, R500F, T61, T410

Collecting dust: T60

Enjoying retirement: A31p, T42p,

Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W




Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.
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9605 Posts

12-27-2009

CA

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  • Message 10 of 15

Re: Smart Drive Self-Test warning Result code: WHD01V000-WJKB5G

2014-07-31, 1:28 AM
53 reallocated sectors is definitely not a pass by my standards. You can try running something like SpinRite or HDD Regenerator to see if the surface is still actually good or not.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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