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18 Posts

09-04-2016

Hong Kong S.A.R of China

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  • Posts: 18
  • Registered: ‎09-04-2016
  • Location: Hong Kong S.A.R of China
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  • Message 1 of 5

Synaptic UltraNav Driver fails to be updated via Lenovo Companion - System Update ThinkPad T450s

2017-11-27, 7:45 AM

I have regualrly run a System Update for my computer via Lenovo Companion and I've managed to have all updates successfully completed - all except for one.

 

Lately, I have runs of Updates where I encounter an update for Synaptic UltraNav Driver, run it, but comes up as being unable to download and install - in spite of a successful initial download. Since its encounter a couple of weeks ago, I have been unsuccessful in fully downloading and installing this specific Driver for my computer.

 

Is there any indication of issues for this Drive? And what should I do to resolve it? Also, if the Driver can't be properly updated, what is its purpose for my system? Any form of help concerning this Driver update issue would be appreciated.

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191 Posts

04-21-2011

China

313 Signins

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  • Posts: 191
  • Registered: ‎04-21-2011
  • Location: China
  • Views: 1314
  • Message 2 of 5

Re: Synaptic UltraNav Driver fails to be updated via Lenovo Companion - System Update ThinkPad T450s

2017-12-01, 9:37 AM

Hi Customer,

What system model you are using? for example T470 etc. Also please share the machine type number, it's a 10 digit number under the bottom of the system,such as 20JNXXXXXX. Thanks.

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18 Posts

09-04-2016

Hong Kong S.A.R of China

18 Signins

142 Page Views

  • Posts: 18
  • Registered: ‎09-04-2016
  • Location: Hong Kong S.A.R of China
  • Views: 142
  • Message 3 of 5

Re: Synaptic UltraNav Driver fails to be updated via Lenovo Companion - System Update ThinkPad T450s

2017-12-01, 9:44 AM

My system model is the ThinkPad T450s with machine type number 20BX002HHH.

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191 Posts

04-21-2011

China

313 Signins

1314 Page Views

  • Posts: 191
  • Registered: ‎04-21-2011
  • Location: China
  • Views: 1314
  • Message 4 of 5

Re: Synaptic UltraNav Driver fails to be updated via Lenovo Companion - System Update ThinkPad T450s

2017-12-08, 9:37 AM

Hi Jet1,

 

Would you please try again?I could not reproduce you issue .Thanks.

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18 Posts

09-04-2016

Hong Kong S.A.R of China

18 Signins

142 Page Views

  • Posts: 18
  • Registered: ‎09-04-2016
  • Location: Hong Kong S.A.R of China
  • Views: 142
  • Message 5 of 5

Re: Synaptic UltraNav Driver fails to be updated via Lenovo Companion - System Update ThinkPad T450s

2017-12-09, 5:14 AM

I have tried updating the Driver again within the past hour or so and I got the same result - System Update says it has failed in dowloading and installing Synaptic UltraNav Driver, even after trying again from a computer restart (to deal with the persistent case of the need for a restart to install a PS/2 Compatible Mouse set-up).

 

From this, what should I do?

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