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  • Message 1 of 14

System Update keeps selecting same updates

2017-09-25, 22:19 PM

Community

 

My Lenovo System Updates keeps telling me to install the same updates. Updates appear to install but if I rerun system updates the software will tell me to reinstall the same software or drives.  Presently it keeps telling me to install the Intel(R) Chipset Device Software 10[64].  I've enven manually installed it

 

Any suggestions

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6087 Posts

10-29-2009

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  • Message 2 of 14

Re: System Update keeps selecting same updates

2017-09-26, 18:17 PM

Hi and sorry for this trouble.  Can you please tell me what your PC type is?  It will be a 4-digits like 20ES, you can find it in Lenovo Companion -> Support.  Thanks!

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40 Posts

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  • Message 3 of 14

Re: System Update keeps selecting same updates

2017-09-26, 21:04 PM

20FNCTO1WW

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190 Posts

04-21-2011

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  • Message 4 of 14

Re: System Update keeps selecting same updates

2017-09-30, 9:57 AM

Hi Reichmaj,

 

I am afraid I can not reproduce your issue in our Lab, would you mind to provide a remote debug for your problematic system?but because in China we will have one week national holiday start from tomorrow, I can not do it right away, I will be back at 9.Oct.  If you agree to do a remote debug session, l will arrange after I back.Thanks for your patience.

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40 Posts

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  • Message 5 of 14

Re: System Update keeps selecting same updates

2017-10-01, 23:13 PM

I just hid the update.  Its registered on the computer so I lnow the update ran.

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190 Posts

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  • Message 6 of 14

Re: System Update keeps selecting same updates

2017-10-09, 2:21 AM

Hi reichmaj,

 

Do you willing to have a remote debug session for you?Thanks.

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40 Posts

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  • Message 7 of 14

Re: System Update keeps selecting same updates

2017-10-09, 15:35 PM

Frankly I'm rather leery of allowing someone off a blog to access my computer.   Take any advice you might have.  I can always simple reinstall Windows 10 and then rerun Lenovo Software.  Not a big deal.

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4968 Posts

11-22-2011

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  • Message 8 of 14

Re: System Update keeps selecting same updates

2017-10-10, 0:53 AM

Unhide the repeating update, then run System Update.

Locate C\programdata\Lenovo\SystemUpdate\logs\tvsu_*timestamp*.log and post it as attachment. 

 

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  • Message 9 of 14

Re: System Update keeps selecting same updates

2017-10-10, 23:14 PM

kepty receivign a warning : 

Correct the highlighted errors and try again.

  • The file tvsu_171010180308.txt does not have a valid extension for an attachment and has been removed. jpg,gif,zip,doc,docx,xls,xlsx,pdf,png,rar,abc,pptx are the valid extensions.

 

  • So I've attache *.docs file

 

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4968 Posts

11-22-2011

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  • Message 10 of 14

Re: System Update keeps selecting same updates

2017-10-11, 0:44 AM

Got your .docx SU log. Your machine is 20FNxx. Su catalogs are helpcenter.20FN.OS.

The analyze is SU package logic(.XML) vs your machine internals, registry.

Many times it is a bug in Lenovo .XML logic,related to system date formats, Language settings, etc. Rehide the update. It will take several days to analyze the extensive log.

Other times MS/Intel/others have changed the rules.

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