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Desertsweeper
Paper Tape
Posts: 3
Registered: ‎10-09-2016
Location: AE
Views: 501
Message 1 of 1

T Series Audio Problem with Skype

I am responsible for a large number of Lenovo T-Series Notebooks and have a number of them (Mostly T450's and one T450S) that have the exact same problem. Normal audio works just fine - playing music through Windows Media Player or any other third-party player is no problem. But when a user uses Skype, it drops the calls randomly and the following is logged:

Faulting application name: AUDIODG.EXE, version: 6.1.7601.23403, time stamp: 0x56f5801d
Faulting module name: FMAPO64.dll, version: 50.6.5.66, time stamp: 0x53017fec
Exception code: 0xc0000005
Fault offset: 0x000000000021f04c
Faulting process id: 0x2110
Faulting application start time: 0x01d21eea54ef71de
Faulting application path: C:\Windows\system32\AUDIODG.EXE
Faulting module path: C:\Windows\system32\FMAPO64.dll


Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: AUDIODG.EXE
P2: 6.1.7601.23403
P3: 56f5801d
P4: FMAPO64.dll
P5: 50.6.5.66
P6: 53017fec
P7: c0000005
P8: 000000000021f04c
P9:
P10:

Attached files:
C:\Windows\ServiceProfiles\LocalService\AppData\Local\WERB9BD.tmp.WERInternalMetadata.xml
C:\Windows\ServiceProfiles\LocalService\AppData\Local\WERBAA9.tmp.secure.hdmp
C:\Windows\ServiceProfiles\LocalService\AppData\Local\WERBCDD.tmp.secure.mdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_AUDIODG.EXE_8748598e7487bdba79844560ca9f22b9656ac2ef_cab_12eabd36

Analysis symbol:
Rechecking for solution: 0
Report Id: 17bde473-8ab4-11e6-8d78-484520379dd4
Report Status: 4

 

Now I have spent much time googling this and there are a number of old threads with a similar eventlog but they are years old and the various solutions suggested do not work. These are new T450's fully up to date with latest Lenovo drivers and Microsoft patches. Latest version of Skype too. I have uninstalled Intel WiDi, and there is no Intel Audio driver installed. I have uninstaled the (Lenovo) Realtek High Definition Audio driver and installed the generic slightly newer version from the Realtek download site:

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownT...

But that does not help - the problem persists.

This is becoming a major headache as my client uses Skype for their business. Anyone else facing this problem?

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