IBM/Lenovo service really impressed me, they just need 2 days to fix my OS and shipped to me, and it is free! I don't have to buy a recovery disk, since it is $45. However, the OS changed to Vista, but I like XP. Well, I have to try to get used to vista. The computer is great, quiet and cooler, I can put on my lap and can not feel too hot. It is better than the computer I used before. it is little bit expensive, but seems like worth it. only thing is the camera ISO is not very sensitive, picture is not great in the dim room.