I have a clients T400 that has come out of warranty. His 160GB HD died. I called Lenovo first to make sure the machine was out of warranty, the tech advise me that is way and gave me the HD FRU number and the phone number to call to get a replacement.

My colleague called IBM and gave them the part number, they said the FRU doesn't exsist and got us the correct part number but said unless we had a case number from Lenovo the drive would be sold AS-IS. So if we bought it and for someone reason it didn't work they would not warranty or exchange the drive.

So my colleague called Lenovo back who said "We don't give case numbers out for machines out of warranty". It seems that IBM thinks differently. Lenovo also said there some way of creating a case on their website which will send me an email with the correct replacement part number...do you think I could find what they are talking about??? NO!

Has anyone had to deal this mayhem? It's like the left hand doesn't know what the right hand is doing....Plus it makes not sense to not properly help people who have OOW machines that are still fairly new.

I have thought of maybe getting the one of the big bosses at IBM on the phone to fight it out with the boss at Lenovo! :)

Andrew

Xbase Technologies Corp.