06-12-2010 06:09 PM
I am a newly trained warranty service tech. I have done a warranty motherboard replacement on a T400 (no problems) but I cannot find the "Hardware maintenance diskette" that is in the training video. I cannot update the serial number on replacement MB. I cannot find "HMD" on the SPM site and I have looked.
06-12-2010 09:00 PM
as mentioned only Lenovo authorised repair technician and depot has the disk to update the serial number on the machine.
06-13-2010 01:01 PM
I am a Lenovo authorized repair technician and the Lenovo authorized service manager for my company. We are a self warranty shop. We have about 500 laptops from R51 on up. My boss who used to be the service manager was let go suddenly. I inherited the position. The Lenovo rep. set me up on the SPM site and I completed the training. So I am authorized to have the software to update the serial number but I cannot find it on the Lenovo SSG or the Lenovo Warranty eClaim site.
On one of the other non-lenovo boards it was mentioned by another lenovo authorized tech that he also could not find the HMD and thinks it was removed from the Lenovo SSG (Service Support) site. I am just trying to find out if it is still available.
06-13-2010 01:14 PM
John_E, welcome to the forum,
your question needs to be channeled through your Lenovo representative. It would be illegal for someone to post a link to any source, legal or not, to download what you are looking for.
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + pointsDid you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos
Please add your type, model number and OS to your signature, it helps to help you.
Forum Search OptionT430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more.
FYI Unsolicited Personal Messages will be ignored.Deutsche Community Comunidad en Español English Community Русскоязычное СообществоPepperonI blog