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Question

When the battery power drops below 10%, I plug the AC adapter in, the LCD's back light turns off.

Answer

 

Troubleshooting Checklist before contacting service center.

 

  1. Ensure BIOS has been updated to the latest.
  2. Ensure Windows update has been done.
  3. Do a factory restore via Rescue and Recovery or Recovery Media

If problem still persist after the steps provided above, do contact the service center.

 

There is a workaround for this issue if you prefer to not send your laptop for service.

 

Check our KB here for the workaround

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