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Blue Screen Again
Posts: 5
Registered: ‎08-23-2010
Location: MD
Message 1 of 28 (50,771 Views)

T410 Shuts down unexpectedly

[ Edited ]

 

My brand new T410 has shut down twice unexpectedly with no warning whatsoever--there was no blue screen error at all. I haven't been able to find many other posts about the T410 having these problems--I have seen many posts about the T400 doing this--so I'm going to document my efforts at fixing this here in the hopes that it will help others.


Some background on my system: I purchased my T410 about a month ago.  

  HARDWARE:

   Intel Core i5-520m processor

   4 GB of RAM

   Intel Graphics Media Accelerator 5700MHD

   250 gb 5400 rpm hard drive

   9 cell battery

   ThinkPad bgn Wireless

 

  SOFTWARE:    

    As soon as I got the computer I uninstalled the Windows 7 base, and installed my own copy of Windows 7 Ultimate. I then installed all drivers through Windows Update.

 

Context of when the problem occurred:  

  Both times I had been surfing the net for a few hours, not doing anything that would tax my system. I was connected to the internet wirelessly, was using the battery to power the system, but I had plenty of power left.

Blue Screen Again
Posts: 5
Registered: ‎08-23-2010
Location: MD
Message 2 of 28 (50,761 Views)

Re: T410 Shuts down unexpectedly

The first thing I did to resolve the problem was google it. There were a few people that said incompatible drivers might cause an issue. I figured I was fine: I run Windows Update religiously, and so I should have all the updated drivers.

 

I then contacted Lenovo Customer Support. I was told that I should install Thinkvantage System Update to see if there were drivers that needed to be installed. I installed it, and it found around five drivers that needed to be updated. I then updated them.

 

That happened last night, and my computer has been running fine since. If I have any more problems, I'll be sure to post them here.

Fanfold Paper
Posts: 1
Registered: ‎10-01-2010
Location: Philadelphia, PA
Message 3 of 28 (50,424 Views)

T410 random shut down issue

[ Edited ]

Regarding this T400 "random shutdown" thread: http://forum.lenovo.com/t5/T400-T500-and-newer-T-series/T400s-random-shutdowns/td-p/144056

 

The T410 models seems to be experiencing this same issue as well.

Model 2516ADU.

 

The Lenovo Rep said on Page 58 of the above thread that the T400 problem was due to a "voltage regulation component" on the board itself.

Is it possible that the T410s are having identical issues with entirely different boards?

 

Blue Screen Again
Posts: 9
Registered: ‎07-15-2010
Location: Australia
Message 4 of 28 (50,385 Views)

Re: T410 random shut down issue

I had same issue with 1 month brand new T510 model. Replaced motherboard (Which I didn't want) and it has been working fine for last 3 weeks. Lenovo says that they identified the issue in the old model and fix that issue but that's a total lie.

Blue Screen Again
Posts: 5
Registered: ‎08-23-2010
Location: MD
Message 5 of 28 (50,545 Views)

Re: T410 Shuts down unexpectedly

So my computer worked for a while, and then it shutdown unexpectedly twice, both times after a cold boot powered by the power cord.

 

I called up Lenovo, told them what was going on, and they said they would ship me an empty box to ship my laptop to them. They overnighted the box, which was nice, I shipped it, and I got my computer back two days later. Pretty fast work. I'm pleased.

 

When I received my computer it said that the "PLNR Card" was replaced. I had never heard of this before, so I googled it, and there are only a few results. I called Lenovo, and they told me that a PLNR card is a motherboard. Hmmph, kind of a weird way of putting it.

 

If I have anymore troubles, I will post them here.

Guru
Posts: 9,479
Registered: ‎12-26-2009
Location: CA
Message 6 of 28 (50,526 Views)

Re: T410 Shuts down unexpectedly

Your case sounds somewhat isolated in nature; doesn't seem to be too common unless you consider the T410s unexpected shutdown issue.


W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
What's DOS?
Posts: 4
Registered: ‎01-21-2011
Location: West Palm Beach, FL
Message 7 of 28 (49,995 Views)

Re: T410 random shut down issue

Hello,

 

I'm running a T410

Product: 2516CTO BIOS: 6IET72WW (1.32)

 

On 12/30/10 and again on 01/21/10 my machine experienced an 'Unexpected Shotdown' which I'm now calling the 'Lenovo black out'.  I was on AC power both times and was able to bring the maching back up right away. 

 

Can any one else confirm that this issue is related to a faulty motherboard and if a warranty exchange has resolved this issue?

 

Thank you,

srm3

What's DOS?
Posts: 4
Registered: ‎01-21-2011
Location: West Palm Beach, FL
Message 8 of 28 (49,878 Views)

Re: T410 random shut down issue

This morning I had another instance of the Lenovo Black Out.  Does anyone know how long a warranty repair typically takes?

 

Thank you.

What's DOS?
Posts: 4
Registered: ‎01-21-2011
Location: West Palm Beach, FL
Message 9 of 28 (49,877 Views)

Re: T410 Shuts down unexpectedly

Hello JCRO - How long did your PLNR replacement take?

What's DOS?
Posts: 1
Registered: ‎02-09-2011
Location: Illinois
Message 10 of 28 (49,696 Views)

Re: T410 Shuts down unexpectedly

I sent my T410S in after a system board was replaced by an onsite service and the repair did not solve the problem.I sent to depot (replaced PLNR 15 and was returned 2 days later. Recieved the box UPS on a Monday and shipped same day then recieved the laptop on a Wednesday morning. I think PLNR 15 is some other part or the repair service had a bad motherboard. Oh, and by the way the laptop was bad out of the box. But sometimes this happens. nothing made is ever 100%

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