04-11-2011 03:32 AM
These laptops have got to be the cheapest built laptops I've ever had. While lying on my bed with it on my lap I pushed the screen open more from the lower right hand side and the screen cracked. Never pushed it hard and have previously had dell/HP and have never had this happen to me.
I contated Support and they have billed me
£70 for a quote?????? **bleep**
£253 for the screen
£250 for the labour
What a Joke for a laptop less then 4 weeks old, I would suggest anyone thinking of buying one of these to go else where.
04-11-2011 11:58 PM
Who's to say the screen wasn't defective to start with? I can't imagine this is remotely normal. Sounds like the screen was defective or improperly installed to start with.
If there is no tell tale cracking of the lid or chassis indicating a drop, I would push back and have them repair it under warranty.
04-12-2011 06:43 AM
04-13-2011 11:34 AM
In actuality the T400s and T410s screen casing is not very strong in torsional stiffness.
Which is the sacrifice you make going for thin and light.
I respecfully disagree. The T410s lid latch is at the right corner of the machine and lid. If you are saying a one handed unlatch and open, followed by a screen crack is normal and expected, then as far as I'm concerned it's poor engineering and cause for a warranty repair.