03-31-2011 12:09 AM
I reently acquired a T420 with Windows 7 Professional installed. I used Skype for a week, using the on-board speakers and mic, without difficulty. I then upgraded to Windows 7 Ultimate and since the upgrade Skype has crashed when using the on-board speakers and mic, giving with the message: "Can't access your sound card". However, when I use a Plantronics Voyager 520 headset with USB dongle, Skype works perfectly every time.
I have tried the following actions, all without success, in an attempt to overcome the problem:
Anyone have any ideas as to what is going on and how to overcome the problem?
Solved! Go to Solution.
03-31-2011 01:41 AM
03-31-2011 02:03 AM
Thanks for your response and suggestions. I've run TVSU and no additional drivers are required. BTW, both Professional and Ultimate are 64 bit. Apart from the sound card/Skype issue everything else is running as normal.
Re being the first T420 owner in the forum, it's a bit of a dubious honour given that I've got a problem! To be serious though, apart from the sound card problem I'm pretty happy with the machine. It's a major leap forward from my R61.
03-31-2011 04:32 AM
I've the same Problems with my T420 but Skype doesn't crash - it only losts the connection to the soundcard and a message appears that the soundcard can't be detected. This happens 1-2 seconds after I started the call. If I hang up I can start a new call and I hear the dailing tone. A few seconds after the partner accepts the call skype mentiones that the soundcard cannot be detected. W7 64-bit pro. TVSU reports no additional drivers or updates.
03-31-2011 10:33 AM
03-31-2011 03:23 PM
To clarify my first posting re the sound card problem, the problem is exactly as described by Phil, i.e. Skype doesn't actually crash but it disconnects with the message "Can't access your sound card". Apologies if I mislead the forum.
03-31-2011 03:28 PM
03-31-2011 07:12 PM
03-31-2011 07:52 PM
Hi JameZ. Thanks for your efforts to solve this problem. I did as suggested and denied all programs access to Skype and rebooted. Unfortunately it didn't resolve the problem. Back to square 1!