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ThinkPad LaptopsThinkPad: T400 / T500 and newer T series Laptops
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2011-12-15 08:34:18

Re: T420 win7 64 - fingerprint reader error, "The dependency service or group failed to start"

Hi,

 

On my T420 with Win7 64 bit, when I try to enroll a fingerprint I receive the error message "The dependency service or group failed to start". 

 

I get the error code E7210001 with two description, "The dependency service or group failed to start" and "An internal error occurred (bpwb: bp-wb-dpi-ed-wbebu(8007042c))."

 

Anyone have any idea how to get rid of this error message and be able again to use my fingerprint reader? What services should I check in order to have fingerprint working?

 

Thank you,

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2011-12-19 01:56:46

Re: T420 win7 64 - fingerprint reader error, "The dependency service or group failed to start&q

hey Lucian,

welcome to the forums,

i suggest uninstalling the Client Security Software and the Fingerprint Software.

head to http://support.lenovo.com and reinstall the two softwares above.




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