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diamondw
Paper Tape
Posts: 3
Registered: ‎08-24-2011
Location: NewZealand
Views: 365
Message 1 of 6

T420i scratched screen

Hi

Have just purchased a new T420i in China and I brought it with me to NewZealand about a month ago, now I realized that the screen has a scratch. I did not do anything bad to the laptop and it is still very new.

This the a place for me to change the screen in Auckland without replace the whole Laptop.?

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 358
Message 2 of 6

Re: T420i scratched screen

You should have dealt with the scratch when you were in China. There is not much Lenovo ANZ can do for you in terms of the scratches given that these machines are purchased through Lenovo ANZ. 

You can replace the LCD, but it is not going to be cheap from Lenovo's official depot with the added quotes (around 120 dollars or so) and parts cost from the official supplier.

http://support.lenovo.com/en_US/product-service/iws.page? <--- this checks whether your system has eligibility for warranty in New Zealand.

http://support.lenovo.com/en_US/product-service/warranty-status/default.page? <---- this checks your warranty status and where the machine was purchased originally. 

If you can live with it then i would advise you to just let it be. If the scratch is really bad, then you could consider the replacement through alternative means (you can do it yourself).

http://www.lenovoservicetraining.com/ion/T420/index.html

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Lenovo Technology Partner
Posts: 28
Registered: ‎08-24-2011
Location: Italia-Milan
Views: 348
Message 3 of 6

Re: T420i scratched screen

Hi,
i can quote the LCD with labour.
Please give me the type and serial number.
I work in a lenovo business partner.

Bye
Alessandro Marino
Lenovo Technician specialist
diamondw
Paper Tape
Posts: 3
Registered: ‎08-24-2011
Location: NewZealand
Views: 337
Message 4 of 6

Re: T420i scratched screen

Thank you for the reply.
I know about the above addresses and I have tried many times to enter the right infomation. The space provided for machine type only can allow me to type up to 4 numbers but the it has 7 characters.

I have always through the support services will be international available for this product and that is why I brought it.

So are there any local workshops in Auckland? I phoned a couple of times and still cannot get any information about it.
diamondw
Paper Tape
Posts: 3
Registered: ‎08-24-2011
Location: NewZealand
Views: 336
Message 5 of 6

Re: T420i scratched screen

I think the product number is 4179GCC and the Serial is *****

I can provide you the print screen for lenovo ThinkVantage tool box as well.

 

 

serial numbers removed for your own safety. 

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 283
Message 6 of 6

Re: T420i scratched screen

call Lenovo NZ warranty support.

NEW ZEALAND 0800-733-222
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft

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