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Paper Tape
Posts: 1
Registered: ‎11-25-2011
Location: United States
Message 1 of 2 (253 Views)

T420s parts delay...anyone else seeing this

We have a 1 month old t420s that had the mainboard die (wil not power on, power button just slow flashes)  We where just told that Dec. 24th would be the earlest the parts depo would have the mainboard!!  Anyone else seeing this type of delay?  This is a laptop on a Next Day on site enterprise contract.  Having a user down for that long is nuts.

Former Employee
Posts: 2,437
Registered: ‎04-10-2011
Location: Malaysia
Message 2 of 2 (210 Views)

Re: T420s parts delay...anyone else seeing this

hey djcam,

welcome to the forums and apologies for the inconvenience caused by this.

could you pm to me the following

MTM [machine type model]:

(To locate MTM -

Serial Number (S/N):
Date of Purchase:
Case/Order Number : (if any)

Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)

Location of unit : Home / Repair Center (delete where appropriate)

Description of issue :

Troubleshooting Taken : (if any)

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