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15 Posts

05-10-2013

Pasadena

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T430 Warranty Void

2013-05-10, 20:04 PM

Yesterday, talking with a Lenovo Sale representative, I ask if upgrading myself the RAM or going from a HD to a SSD in my future T430 will void the warranty.

 

The answer was yes!!

 

I am wondering if that is accurate, as this is something I have never heard about.

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3891 Posts

12-22-2008

Canada

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Re: T430 Warranty Void

2013-05-10, 20:14 PM

Perhaps the sales rep meant that if you upgrade the RAM or HDD/SSD yourself using non-Lenovo parts then those parts won't be covered by Lenovo under the ThinkPad warranty.

 

The general rule is that if the User's Guide describes how to do an upgrade then if you follow that procedure you won't invalidate the warranty on that ThinkPad. For example if you add a non-OEM RAM module then that module won't be covered by Lenovo. That only makes sense. The rest of the ThinkPad, including Lenovo RAM modules will continue to be covered.

 

As a practical matter, should you run into problems with your ThinkPad after you upgrade some of the components then Lenovo may ask you to remove them and reproduce the problem. That also makes sense. For that reason when I upgrade stuff like RAM and HDD with non-Lenovo parts I always keep the original parts around for the duration of the warranty just in case I need them to demonstrate the problem with all-Lenovo parts.

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3891 Posts

12-22-2008

Canada

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  • Message 2 of 4

Re: T430 Warranty Void

2013-05-10, 20:14 PM

Perhaps the sales rep meant that if you upgrade the RAM or HDD/SSD yourself using non-Lenovo parts then those parts won't be covered by Lenovo under the ThinkPad warranty.

 

The general rule is that if the User's Guide describes how to do an upgrade then if you follow that procedure you won't invalidate the warranty on that ThinkPad. For example if you add a non-OEM RAM module then that module won't be covered by Lenovo. That only makes sense. The rest of the ThinkPad, including Lenovo RAM modules will continue to be covered.

 

As a practical matter, should you run into problems with your ThinkPad after you upgrade some of the components then Lenovo may ask you to remove them and reproduce the problem. That also makes sense. For that reason when I upgrade stuff like RAM and HDD with non-Lenovo parts I always keep the original parts around for the duration of the warranty just in case I need them to demonstrate the problem with all-Lenovo parts.


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9380 Posts

11-27-2007

Slovakia

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Re: T430 Warranty Void

2013-05-10, 20:18 PM

Hi TheThinker, welcome to the forums

 

the RAM and Hard Drives are usually classed as customer replaceable units, (CRU) on most systems including the T430, there are very few exceptions.  Whether or not an item is an CRU can be seen in the Hardware Maintenance Manual for that system, these can be found through the following link.

 

http://download.lenovo.com/express/hmm_think_notebook.html

 

Hope this helps

Andy  

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2445 Posts

03-09-2012

Canada

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Re: T430 Warranty Void

2013-05-10, 23:30 PM
Yes good advice for those new to warranty. Memory thats out of spec can cause all manner of troubles. You'd need to replace with the original to verify the problem is still there and especially if sending it in.
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