cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Tash1981
Paper Tape
Posts: 3
Location: USA
Views: 648
Message 1 of 10

T430s constant blue screen and no help from customer support or tech support. Help!

I have a T430s laptop and it is less than 6 months old. It starting getting blue screens within a month of purchasing it. Technical support has been helpless in trying to fix the laptop. First, tech support told me to turn update my computer daily. Then another tech support employee told me to turn OFF my auto updates. This did nothing and over a few weeks the blue screens progressively got worse. Next, tech support told me to run a diagnostic on my computer which turned up nothing. Then, they tried giving me recovery discs and a new hard drive. After that failed they took it in to replace the system board which made the blue screens worse. Then they sent me MORE recovery CDs to try to fix the problem and that also made the blue screens worse. I called tech support after this and they said they would send in a request for a replacement laptop. I was told I would hear from someone in a couple days. FIVE days later I got a called from someone asking if I wanted a replacement and I said yes. Then I was told I had to wait two more business days to get contacted about it. Another 3-4 business days later, someone called me to tell me that they would NOT be replacing the laptop despite the fact tech support could not fix the laptop. After calling tech support once again, I was told that they wanted me to send in my laptop again for up to 7 business days! This is completely unacceptable. I have had problems with this laptop almost the entire time I have owned it and no one knows what to do/how to fix it. Considering that I spent $900 on a computer that does not work and that I am in graduate school makes the whole situation worse. Finally, I contacted Customer support and demanded a refund for the faulty product that I was sold. I was told and also sent an email saying that it would take TWO business days to here back on how to go about returning the product. It has now been a week. It is clear that customer support thinks that it is okay to take their sweet time on this matter. 

I am beyond angry and fustrated with the way this has been handled. This is the worst experience with a laptop that I have ever had in my entire life. Has anyone else had such a horrible experience? If so, what did you end up doing? I am a few days away from contacting an attorney if this does not get resolved so any suggestions are appreciated. 

Community SeniorMod
Community SeniorMod
Posts: 7,795
Location: US
Views: 633
Message 2 of 10

Re: T430s constant blue screen and no help from customer support or tech support. Help!

What are you running when you get the blue screens?  (operating system and applications)

 

Are there messages in the event log when it crashes?



I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
A1X
Token Ring
Posts: 130
Location: Bucharest, Romania
Views: 611
Message 3 of 10

Re: T430s constant blue screen and no help from customer support or tech support. Help!

@Tash1981 - check this thread:
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T430s-2352-Blue-Screen-and-Stop-Code-101-Is...
_________________________________________________________________
T420s i5-2520M HD3000 480GB Crucial M500 SSD 8GB RAM Ericsson F5521gw
T430 i5-3210M HD4000/NVIDIA 5400M 512GB Crucial MX100 SSD 12GB RAM Ericsson H5321gw
Tash1981
Paper Tape
Posts: 3
Location: USA
Views: 602
Message 4 of 10

Re: T430s constant blue screen and no help from customer support or tech support. Help!

It says windows has occured an error and then something about hardware error. The blue screen happens randomly. It sometimes happens when I am not even running anything on the laptop. Meaning, I can just turn it on and leave it on for a couple minutes and it will blue screen. Other times it occurs while I am using word or on the internet, which is basically all I use the laptop for. 

Retired Support Specialist
Posts: 613
Location: raleigh, nc
Views: 578
Message 5 of 10

Re: T430s constant blue screen and no help from customer support or tech support. Help!

Hi Tash1981,

 

What does the bluescreen message/code say?

What operating system?

Be AWESOME Everyday!

Donate KUDOS and Click "Accepted Solution"

Did someone help you today?
Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
ThorsHammer
Bit Torrent
Posts: 2,423
Location: US
Views: 573
Message 6 of 10

Re: T430s constant blue screen and no help from customer support or tech support. Help!

It's most likely the faulty motherboard in the early T430s.

Tash1981
Paper Tape
Posts: 3
Location: USA
Views: 558
Message 7 of 10

Re: T430s constant blue screen and no help from customer support or tech support. Help!

It just says that an error has occured with window then something about a hardware error. My operating system is a 64-bit and I have Windows 7 home premium. They already replaced my system board and it didn't help. 

mdblanton
Blue Screen Again
Posts: 25
Location: MS
Views: 541
Message 8 of 10

Re: T430s constant blue screen and no help from customer support or tech support. Help!

Don't know if this will be of any help but I have seen some recent BSOD's on several systems (not T430s specific) that are being caused by Symantec on Win 7 - 64 bit.  The work around was to boot into safe mode and disable it then reinstall a different version.  

SeniorGuru
Posts: 2,490
Location: CA
Views: 515
Message 9 of 10

Re: T430s constant blue screen and no help from customer support or tech support. Help!


@Tash1981 wrote:

It just says that an error has occured with window then something about a hardware error. My operating system is a 64-bit and I have Windows 7 home premium. They already replaced my system board and it didn't help. 


Can you tell us what the STOP code reads?

 

Here's a BSOD from a T430s that shows a STOP code of 0x...0101 about 2/3 of the way down. Sorry about the lousy quality.

 

BSOD.jpg

__________________________________________________
Cheers... Dorian Hausman • ca.gif English community
X1C6, E470, Y900s, [R.I.P. X1C2, T430s, TPT2, SL500, X61s, T60p, A21p, 770, 760ED... 5160, 5150... S360/30]
Retired Support Specialist
Posts: 613
Location: raleigh, nc
Views: 496
Message 10 of 10

Re: T430s constant blue screen and no help from customer support or tech support. Help!

Tash1981,

 

If you can recreate the blue screen and get the error code shown we all might be able to help a little better.

Also, can you private message me this information:

 

Name:

Email:

MTM [machine type model #]:

(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)

 

Phone #: 

Serial Number (S/N):

Date of Purchase:

Country of purchase:

 

So that I can look up your case.

Be AWESOME Everyday!

Donate KUDOS and Click "Accepted Solution"

Did someone help you today?
Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Top Kudoed Authors