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23 Posts

02-18-2013

Michigan

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T440P [20AN] - Lync 2013 Crashing When Sharing Desktop - Intel Driver

2014-05-15, 21:53 PM

Hello,

 

After updating to the latest video drivers from the ThinkVantage Update Retriever, our Lync clients crash when sharing desktop on our T440P series and X240 series.  I noticed when I uninstall the video driver I am able to screen share without incident.  Also, if I update the driver from Windows Update I am able to share successfully.  We use the update retriever and thininstaller to install our drivers in our environment.  I have tried uninstalling the Lync updates all the way down to the base version and experience the same issue at every level.  It crashes 100% of the time when sharing desktop.  I have tested it on T440p machines in our environment that do not have the latest display driver, and no crashes occurred.  Here are the specifics:

 

Thinkpad X240 [20AL]

Thinkpad T440p [20AN]

ThinkVantage Update Retriever 5.00.0007

Thinkvantage Thin Installer 1.2.0010

Intel HD Graphics Driver - gid634ww (10.18.10.3412)

Microsoft Lync 2013 SP1 32 Bit (15.0.4569.1503)

 

Error Message from Application Log:

Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0af33
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0x00000879
Fault offset: 0x0000c42d
Faulting process id: 0x220c
Faulting application start time: 0x01cf707ca316ae96
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: C:\WINDOWS\syswow64\KERNELBASE.dll
Report Id: 9bb7c6e4-dc70-11e3-b695-5c514fb23d46

 

Any help or insight is greatly appreciated.

 

Thank you,

 

John

 

 

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2 Posts

07-14-2014

Israel

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Re: T440P [20AN] - Lync 2013 Crashing When Sharing Desktop - Intel Driver

2014-07-15, 12:06 PM
Just wanted to add that I found a fix!

Had this issue on a Win7 SP1 x64 Lenovo T440s
and installing Windows6.1-KB2670838-x64.msu + restart fixed this annoying issue.

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23 Posts

02-18-2013

Michigan

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Re: T440P [20AN] - Lync 2013 Crashing When Sharing Desktop - Intel Driver

2014-05-21, 13:55 PM

Has anyone else experienced this, at least, or am I isolated in this issue? (That may help me look for a root cause)

 

Thanks,

 

John

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48 Posts

06-19-2013

UK

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Re: T440P [20AN] - Lync 2013 Crashing When Sharing Desktop - Intel Driver

2014-05-21, 15:12 PM

Hi,

 

Yup, our Lync Screen Sharing attempts fails in the manner you describe.

 

We have the *exact* same configuration and the same Intel HD graphics driver, 32bit Lync 2013 etc. It seems to have begun after we updated to the newest display driver. The X240 is infuriatingly flakey!

 

Regards, Peter Moreton

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23 Posts

02-18-2013

Michigan

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Re: T440P [20AN] - Lync 2013 Crashing When Sharing Desktop - Intel Driver

2014-06-03, 14:50 PM

It doesn't look like this is going to be addressed by Lenovo in the forums. Does anyone know how to report a bug officially? I haven't been able to find it anywhere on the web site and calling into the support line gets me nowhere.

 

Thanks,

 

John

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23 Posts

02-18-2013

Michigan

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Re: T440P [20AN] - Lync 2013 Crashing When Sharing Desktop - Intel Driver

2014-06-06, 13:07 PM

Just as an updated to this:

 

I'm still waiting on updated drivers to fix the issue, however, there is a workaround.  If you disable Desktop Composition screen sharing will work.

 

Control Panel -> Performance and Information Tools -> Adjust Visual Effects -> Uncheck “Enable desktop composition

 

John

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48 Posts

06-19-2013

UK

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Re: T440P [20AN] - Lync 2013 Crashing When Sharing Desktop - Intel Driver

2014-06-06, 13:41 PM

Thanks John, thats a great fix!

There is no GPO for this setting so I'm just constructing a simple SCCM package to apply the change to all our PC's - the Desktop Composition feature can be disabled by this command:

 

SC CONFIG UXSMS START= DISABLED

 

this has the effect of disabling one Windows Service, so also good for memory footprint.

 

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23 Posts

02-18-2013

Michigan

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  • Message 7 of 13

Re: T440P [20AN] - Lync 2013 Crashing When Sharing Desktop - Intel Driver

2014-07-01, 15:23 PM

Just an update to this.

 

I've finally got ahold of someone in Lenovo support who is looking into the issue.  He's checking with Tier 2 support to see if they even are aware of the bug.  It's a holliday week so I don't expect to hear back from them this week.

 

John

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48 Posts

06-19-2013

UK

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Re: T440P [20AN] - Lync 2013 Crashing When Sharing Desktop - Intel Driver

2014-07-02, 7:51 AM

Great news John, keep us posted on developments

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2 Posts

07-14-2014

Israel

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  • Message 9 of 13

Re: T440P [20AN] - Lync 2013 Crashing When Sharing Desktop - Intel Driver

2014-07-14, 8:41 AM

Hey any new on this?

 

Looks like there is a windoes update that fixes this, once I ran all windows\office updates it solved it..

 

Anyone know which one it is?

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2 Posts

07-15-2014

France

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  • Message 10 of 13

Re: T440P [20AN] - Lync 2013 Crashing When Sharing Desktop - Intel Driver

2014-07-15, 10:51 AM

Hi,

I just want to say that i'm in the same situation in my company ! when i use Lenovo System update to update the drivers of my T440p the share desktop function doesn't work with Lync 2013.
but if I use the drive from Intel Website, everything is working ...

Really really strange issue (well ... not really in fact, sometimes the manufacturer of the computer provides drivers that are different from the manufacturer of the hardware device...

 

I just hope that Lenovo is going to check the driver that they provide and update/fix it.

Darkira.

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