04-17-2014 03:25 PM
When I press restart my computer shuts down (screen goes black), but it's still on (light on power button). However, it never comes back up. It just sits there until I do a hard reset by holding down the power button until it turns off, then turning it on again. Is there a fix for this?
04-17-2014 04:13 PM
04-17-2014 04:44 PM
04-17-2014 04:59 PM
04-18-2014 08:46 AM
Do you have a fingerprint reader?
Earlier versions of the FPR software had an issue with shutting down the computer. I had this problem initially. A newer driver version was released that addressed this problem. Fixed it for me.