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06-14-2016

CA

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T450s Product Recovery Failed

2019-05-17, 20:03 PM

Recently I decided to upgrade the internal hard drive of myThinkPad T450s to a Crucial MX300 275GB SSD. I wanted to start afresh with the SSD, so I decided to re-install the operating system with the Windows Recovery Media I have downloaded from Lenovo's Support website (https://pcsupport.lenovo.com/us/en/lenovorecovery).

When trying to create a bootable USB drive with the USB Recovery Creator tool, the program copies the files successfully, but says failed validation after reaching 100% validation.

I tried to install the OS on the SSD anyway. On booting up the recovery program, after allowing it to format all drives, the program stops saying "Product Recovery Failed".

I'm not sure as to whether it is the SSD or the failed validation that is causing the problem. The digital media was untouched, I kept the files exactly the way I received it. And I have restored the system before with the exact same RMF as before, and it completed the process successfully.

 

Then I've decided to restore the recovery media to the original HDD the product came with, and that fails too. I don't know why that is happening. That means the SSD is definitely not the problem.

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733 Posts

08-02-2018

US

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Re: T450s Product Recovery Failed

2019-05-18, 9:39 AM

Hi Shahnewaz,

 

Welcome to the community forums.

 

Since you've tried using the recovery media on a different storage, but still having the same issue, then there could be an issue with the recovery media copy that you have. We would suggest contacting our local support here: https://pcsupport.lenovo.com/us/en/supportphonelist to request for a recovery media for your laptop. Let us know if you need additional information. 

 

Thanks!



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