English Community

ThinkPad NotebooksThinkPad: T400 / T500 and newer T series Laptops
All Forum Topics
Options

2 Posts

06-12-2019

IE

2 Signins

47 Page Views

  • Posts: 2
  • Registered: ‎06-12-2019
  • Location: IE
  • Views: 47
  • Message 1 of 3

T460 dead pixel screen

2019-06-12, 11:08 AM

Hi all,

 

On my T460 touch screen, I have some white lines, visible on darker images. Presume dead pixels.

The machine is still in warranty and I logged a ticket with support for screen replacement.

For over 1 month I'm trying to get a clear answer from Lenovo engineers why the warranty has been refused based on "Customer Induced Damage" of a (explanation received in writing from Lenovo) " Screen damaged by touching".

 

If I'm correct, a touch screen is designed to be operated by touching, otherwise what is the purpose.

 

Can anybody can help me on this issue?

 

Why Lenovo is refusing to honour the warranty on touch screens?

 

All the assessment has been made on photos and ignore the fact has been mentioned that white lines are only when screen is power on and no scratches, dents or other damages.

 

Any help would be much appreciated.

Solved! See the solution
Reply
Options

456 Posts

08-02-2018

PH

423 Signins

2278 Page Views

  • Posts: 456
  • Registered: ‎08-02-2018
  • Location: PH
  • Views: 2278
  • Message 2 of 3

Re: T460 dead pixel screen

2019-06-18, 6:54 AM

Hi gcodrutv!

 

Thank you for using the community forums.

 

Could you provide a photo that shows the white lines on the screen? Try also to access the BIOS and check if the issue remains on the screen while in the BIOS.

 

Let us know how it goes.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Options

2 Posts

06-12-2019

IE

2 Signins

47 Page Views

  • Posts: 2
  • Registered: ‎06-12-2019
  • Location: IE
  • Views: 47
  • Message 3 of 3

Re: T460 dead pixel screen

2019-06-18, 11:55 AM

Hi Mark,

Curently the laptop has been sent to the workshop for a "proper" inspection that initialy has been refused.

The lines are visible even in BIOS menu.

 

Also over the phone I have been told that is a known common issue with touch screens, but when support logged a waranty void, have been denied based on the fact is not a known issue.

The resolutuon has been comunicated over the phone ( i called looking for updates) and never been sent by email despite the fact I requested.

 

The machine has on site support and has also have been refused. Is not covered ?

I discussed with a local service dealer and he confirmed exactly the oposite.

 

Attached picture is the most recent one.

 

Can you please tell me why the support is so unprofessional ?

Why the warranties are been refused/ delayed?

0 person found this solution to be helpful.

This helped me too

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete