11-08-2017 06:32 PM
I have an T460p-20FX and still have warrenty. Since two or three weeks I have several BSODs with different kind of stop codes. What I've seen so far was:
I already clean installed windows 10, which helped for a while. However, the problems came back.
I also run a lot of tests, like chkdsk, sfc, MemTest86 and the build in tool by Lenovo (I forgot the name. Something with Diagnostics). Nothing! All tests always said, everything is fine with your hardware.
The worst thing is, I cannot get Windows anymore to write dump files. I checked all settings, space in memory, and also switched settings to smaller dumps, such as only kernel-dump.
But after each bluescreen, no matter what, the percentage stucks at 0% forever. No dump, no event-ids.
Two weeks ago, sometimes Windows created dump files. So I attached one of these minidumps. But it's a bit outdated.
Of course all drivers are up date. I also used external tools to check this. I also updated the firmware of my SSD (with Lenovo). But now I'm running out of ideas.
So I'm totally lost. I'm thinking it is a hardware problem. I bought my Lenovo this January in Germany.
The problem is, I'm in Japan now and I will stay here for some more months. But it looks like there is no support shop in Japan (Tokyo). I have international warrenty but I don't know how to use it.
I really appreciate any ideas and help.
Solved! Go to Solution.
11-08-2017 08:37 PM
Hello and welcome,
If you haven't already go to SUPPORT (above) and enter your serial number (without any hypens) in the search box. Don't post it here!.
Then Warranty & Repair -> International Warranty Services. If the Country/Region list includes Japan, try the contact information there.
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