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DrR
Paper Tape
Posts: 5
Registered: ‎01-25-2017
Location: US
Views: 3,741
Message 1 of 4

T460p+Ultradock - keyboard not working

I have been using the Pro dock since I got the T460p, but I needed multi-monitor support, so I just got the Ultra dock.

 

The issue I'm having is that I can't connect neither my Logitech wireless keyboard/mouse combo (K345) to the dock, nor a normal USB keyboard. When I plug in the usb dongle into the dock, I get the following:

Capture.GIF

 

And neither the keyboard nor the mouse work. I tried using a simple USB mouse and a simple USB keyboard (so simple, they don't even have a manufacturer's name on them). While the mouse works, I get this from the keyboard, which doesn't work:

 

Capture.PNG

 

I have another Logitech wireless combo, which also doesn't work with the Ultra dock, btw.

 

I can get the K345 to work, but only when I plug in the dongle directly to the laptop (lid closed, still on the dock).

Meanwhile, USB memory sticks work just fine when plugged into the dock's usb ports.

 

I am using the 230W charger with this setup, so it's not a power issue.

 

A couple of things I've already tried:

- I've downloaded the Logitech SetPoint software (something I've never done in my life, but just to cover that angle)

- I've updated the dock firmware, as noted by the Lenovo's System Update Center software.

 

I am at my wits end here, any help would be greatly appreciated!!!

 
DrR
Paper Tape
Posts: 5
Registered: ‎01-25-2017
Location: US
Views: 3,661
Message 2 of 4

Re: T460p+Ultradock - keyboard not working

Bump!

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 3,646
Message 3 of 4

Re: T460p+Ultradock - keyboard not working

Try (re)installing the Intel chipset software while the dock is attached?

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-
https://pcsupport.lenovo.com/ca/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-...

 

Might also try redoing the USB 3.0 drivers too:

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-...


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DrR
Paper Tape
Posts: 5
Registered: ‎01-25-2017
Location: US
Views: 3,634
Message 4 of 4

Re: T460p+Ultradock - keyboard not working

Colonel,
Unfortunately, none of the suggestions worked.

I managed to find a solution, so I'm posting it, just in case someone runs into this issue in the future.

From another computer I copied the usb.inf and usb.PNF files located at C:\Windows\inf folder, which were missing on my laptop. Then I plugged in the wireless dongle, went into Device Manager and from there I right-clicked on the USB Receiver and selected "update drivers". Unlike before, this time Windows managed to successfully update the drivers and it's working now.

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