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01-25-2017

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T460p+Ultradock - keyboard not working

2017-09-07, 22:14 PM

I have been using the Pro dock since I got the T460p, but I needed multi-monitor support, so I just got the Ultra dock.

 

The issue I'm having is that I can't connect neither my Logitech wireless keyboard/mouse combo (K345) to the dock, nor a normal USB keyboard. When I plug in the usb dongle into the dock, I get the following:

 

I have another Logitech wireless combo, which also doesn't work with the Ultra dock, btw.

 

I can get the K345 to work, but only when I plug in the dongle directly to the laptop (lid closed, still on the dock).

Meanwhile, USB memory sticks work just fine when plugged into the dock's usb ports.

 

I am using the 230W charger with this setup, so it's not a power issue.

 

A couple of things I've already tried:

- I've downloaded the Logitech SetPoint software (something I've never done in my life, but just to cover that angle)

- I've updated the dock firmware, as noted by the Lenovo's System Update Center software.

 

I am at my wits end here, any help would be greatly appreciated!!!

 
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5 Posts

01-25-2017

US

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Re: T460p+Ultradock - keyboard not working

2017-09-10, 20:22 PM

Bump!

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9605 Posts

12-27-2009

CA

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Re: T460p+Ultradock - keyboard not working

2017-09-11, 4:06 AM

Try (re)installing the Intel chipset software while the dock is attached?

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-
https://pcsupport.lenovo.com/ca/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t460p/20fx/s05500/downloads/ds111917

 

Might also try redoing the USB 3.0 drivers too:

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-Intel-8-9-100-Series-and-Intel-C220-C610-Chipset-Family


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5 Posts

01-25-2017

US

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Re: T460p+Ultradock - keyboard not working

2017-09-11, 13:42 PM
Colonel,
Unfortunately, none of the suggestions worked.

I managed to find a solution, so I'm posting it, just in case someone runs into this issue in the future.

From another computer I copied the usb.inf and usb.PNF files located at C:\Windows\inf folder, which were missing on my laptop. Then I plugged in the wireless dongle, went into Device Manager and from there I right-clicked on the USB Receiver and selected "update drivers". Unlike before, this time Windows managed to successfully update the drivers and it's working now.

0 person found this solution to be helpful.

This helped me too

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