09-07-2017 03:14 PM - edited 09-07-2017 03:16 PM
I have been using the Pro dock since I got the T460p, but I needed multi-monitor support, so I just got the Ultra dock.
The issue I'm having is that I can't connect neither my Logitech wireless keyboard/mouse combo (K345) to the dock, nor a normal USB keyboard. When I plug in the usb dongle into the dock, I get the following:
And neither the keyboard nor the mouse work. I tried using a simple USB mouse and a simple USB keyboard (so simple, they don't even have a manufacturer's name on them). While the mouse works, I get this from the keyboard, which doesn't work:
I have another Logitech wireless combo, which also doesn't work with the Ultra dock, btw.
I can get the K345 to work, but only when I plug in the dongle directly to the laptop (lid closed, still on the dock).
Meanwhile, USB memory sticks work just fine when plugged into the dock's usb ports.
I am using the 230W charger with this setup, so it's not a power issue.
A couple of things I've already tried:
- I've downloaded the Logitech SetPoint software (something I've never done in my life, but just to cover that angle)
- I've updated the dock firmware, as noted by the Lenovo's System Update Center software.
I am at my wits end here, any help would be greatly appreciated!!!
Solved! Go to Solution.
09-10-2017 09:06 PM - edited 09-10-2017 09:16 PM
Try (re)installing the Intel chipset software while the dock is attached?
Might also try redoing the USB 3.0 drivers too:
09-11-2017 06:42 AM