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cmazas83
Not applicable
Posts: 11
Registered: ‎08-20-2018
Location: FR
Views: 770
Message 1 of 19

T470 20HE update bios failed

Hello

 

I am trying to update my laptop bios and I have the following error, 

bios image file doesn't match this system the utility process has not completed site

 

Does anyone face the same issue?

pjc123
Not applicable
Posts: 191
Registered: ‎07-31-2013
Location: US
Views: 755
Message 2 of 19

Re: T470 20HE update bios failed

I have a t470 HD, which according to the support site has the same drivers listed for both HD and HE.  I installed the latest BIOS a couple days ago (version 1.52) dated 07-22-2018 and it installed without any issues. Double check that you are using the proper BIOS for the T470 and run a checksum on the file to make sure it is not corrupt (The checksums are supplied when you click on the Readme icon).  With something as critical as the BIOS I always check the checksum.

cmazas83
Not applicable
Posts: 11
Registered: ‎08-20-2018
Location: FR
Views: 741
Message 3 of 19

Re: T470 20HE update bios failed

Hi 

 

Thanks for the reply.

i check my Bios setup and i have UEFI Bios Version: N1QET68U  and Embedded Controller Version N1QHT48W.

i have downloaded the correct file from Lenovo also i try with the auto drivers detect and i had the same behaviour. 

pjc123
Not applicable
Posts: 191
Registered: ‎07-31-2013
Location: US
Views: 729
Message 4 of 19

Re: T470 20HE update bios failed

Other than the known problem with Ubuntu 17.10 corrupting the BIOS chip, I am at a loss.

cmazas83
Not applicable
Posts: 11
Registered: ‎08-20-2018
Location: FR
Views: 699
Message 5 of 19

Re: T470 20HE update bios failed

thanks a lot

 

i cannot find anything maybe is corrupt the bios but why? 

cmazas83
Not applicable
Posts: 11
Registered: ‎08-20-2018
Location: FR
Views: 675
Message 6 of 19

Re: T470 20HE update bios failed

Anyone from LENOVO to reply?

 

someotherguy
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Posts: 5,543
Registered: ‎10-29-2009
Location: NC
Views: 661
Message 7 of 19

Re: T470 20HE update bios failed

Can you clarify which file you downloaded, and exactly how you are launching the update?

cmazas83
Not applicable
Posts: 11
Registered: ‎08-20-2018
Location: FR
Views: 649
Message 8 of 19

Re: T470 20HE update bios failed

thanks

i download the windows update bios file n1quj18w.exe from Lenovo site, also i try to do with the automatically detect programme and i had the same error.
Please help me because we have more the 60 laptop and wait this bios update to update our machines
someotherguy
Not applicable
Posts: 5,543
Registered: ‎10-29-2009
Location: NC
Views: 634
Message 9 of 19

Re: T470 20HE update bios failed

It's working here, and nobody else is reporting this problem.

After you download n1quj18w.exe, what exactly are you doing to cause this error?

I need exact and detailed steps.

cmazas83
Not applicable
Posts: 11
Registered: ‎08-20-2018
Location: FR
Views: 630
Message 10 of 19

Re: T470 20HE update bios failed

After the installation of windows 10 i had downloaded the file BIOS Update Utility for Windows 10 (64-bit), 8.1 (64-bit), 7 (32-bit, 64-bit) - ThinkPad 25, T470 Then we open our Windows 10 1803 (OS Build 17134.112) laptops and run this file inside Windows environment (Run As Admin) When it ends extracting we press finish. 

 Capture.JPG

 

Also i try to install the Lenovo system update for win10 and it has the same exact error.

 

 

 

 

 

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