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m185
What's DOS?
Posts: 1
Registered: ‎11-21-2017
Location: BR
Views: 448
Message 1 of 2

T470 - Win7 x64 - "Lenovo Touch Fingerprint Software" Not Installing

I'm trying to install "Lenovo Touch Fingerprint Software" in a brand new T470 with Win7 x64, with the package downloaded from Lenovo Support page after choosing "Detect My Device" option. 

 

It seems the device driver is properly installed but when installing "Lenovo Touch Fingerprint Software" I receive the following error message:

 

"Lenovo Machines: Lenovo Touch Fingerprint Software cannot be installed in this machine. Setup will terminate now".

 

Additionally, the biometric device is not detected neither by BIOS nor by Device Manager.

 

Tips?

Lenovo Staff
Lenovo Staff
Posts: 5,755
Registered: ‎10-29-2009
Location: NC
Views: 401
Message 2 of 2

Re: T470 - Win7 x64 - "Lenovo Touch Fingerprint Software" Not Installing

If the fingerprint device is not detected by BIOS, it means there is some hardware problem, needs warranty service.

Just to clarify, do you mean that you go to BIOS setup and choose the option about "Reset Fingerprint Data" and get an error message like fingerprint sensor not detected (or something similar)?

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