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losze
Paper Tape
Posts: 2
Registered: ‎09-11-2018
Location: AU
Views: 114
Message 1 of 3

T470 fringerprint not working after window update in window 10

Hi, 

 

After window update, the fringerprint disappeared.  I read a lot forum include this.  It taught to uninstall the driver and update the driver again.  It still not work.  The fringerprint in the sign-in options inside Settings disappeared.  

 

Can you please tell how I can actually fix it ?

 

Regards,

Kelvin Lo

Lenovo Staff
Lenovo Staff
Posts: 5,761
Registered: ‎10-29-2009
Location: NC
Views: 96
Message 2 of 3

Re: T470 fringerprint not working after window update in window 10

What do you see in Device Manager?

Expand the "Biometric Devices" category and tell me what you see there.  Double-click on the device, what is the status reported there?

losze
Paper Tape
Posts: 2
Registered: ‎09-11-2018
Location: AU
Views: 66
Message 3 of 3

Re: T470 fringerprint not working after window update in window 10

I got :

 

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful.

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