05-27-2019 07:22 PM
Hi, this is my first post, so hello forum!
I have done a fresh install of windows 10 in my thinkpad and I'm having issues to get my mute and volume keys to work. I have already updated to the last bios, installed the hotkeys driver. the keys get back to work for one session but stop working again after a restart. any suggestions? I also had a problem with the /? key not working on the brazilian keyboard and fixed it with a registry update ( https://support.lenovo.com/au/pt/solutions/ht037686 )
thanks in advance!
05-28-2019 06:38 PM
Welcome to the community forums. Could you try to access the BIOS on your laptop, under the CONFIG tab, go to Keyboard/Mouse, and check if the F1-F12 as a primary Function option is enabled? If not, try to enable it, press F10 or Fn+F10 to save the changes and exit. Once it restarted, check if the issue remains.
Let us know how it goes.
05-28-2019 06:51 PM
i have tried and it stil doesnt work...
one strange thing that i noticed now is that the buttons actually work for a few seconds after windows starts so maybe its some kind of program that is interfering with it. i have also reinstalled the hotkeys and realtek drivers with no sucess. the mic mute button and all others work fine
05-28-2019 09:17 PM
Could you try to perform a Power Drain on the laptop? Here's how https://support.lenovo.com/us/en/troubleshoot/lpt000352?CID=ww:lenovosocial:20x9m6 - if the issue remains after the Power Drain, try to perform a BIOS reset. Access the BIOS, https://support.lenovo.com/us/en/solutions/ht500222?CID=ww:lenovosocial:20x9m6 - While inside the BIOS, press F9 or Fn+F9 to reset the default settings and then press F10 or Fn+F10 to save changes and exit. After the laptop restarts, check if the issue remains.
Let us know the result.
05-28-2019 09:58 PM
still no results..
i suspect it is sime kind os softwre or driver conflict because the buttons do work for a few moments after i start windows. i am trying to disable some programs and processes to see if it resolves.
any other suggestions?