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05-28-2019

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T470 mute and volume keys not working

2019-05-28, 2:22 AM

 

Hi, this is my first post, so hello forum!

 

I have done a fresh install of windows 10 in my thinkpad and I'm having issues to get my mute and volume keys to work. I have already updated to the last bios, installed the hotkeys driver. the keys get back to work for one session but stop working again after a restart. any suggestions? I also had a problem with the /? key not working on the brazilian keyboard and fixed it with a registry update ( https://support.lenovo.com/au/pt/solutions/ht037686 )

 

thanks in advance!

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456 Posts

08-02-2018

PH

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Re: T470 mute and volume keys not working

2019-05-29, 1:38 AM

Hi nicolasrouxinol!

 

Welcome to the community forums. Could you try to access the BIOS on your laptop, under the CONFIG tab, go to Keyboard/Mouse, and check if the F1-F12 as a primary Function option is enabled? If not, try to enable it, press F10 or Fn+F10 to save the changes and exit. Once it restarted, check if the issue remains.

 

Let us know how it goes.



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5 Posts

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Re: T470 mute and volume keys not working

2019-05-29, 1:51 AM

i have tried and it stil doesnt work...

 

one strange thing that i noticed now is that the buttons actually work for a few seconds after windows starts so maybe its some kind of program that is interfering with it. i have also reinstalled the hotkeys and realtek drivers with no sucess. the mic mute button and all others work fine

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456 Posts

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Re: T470 mute and volume keys not working

2019-05-29, 2:02 AM

Try to go into this third party keyboard tester website and check if the keys are responding? Click here https://www.keyboardtester.com/.

 

Let us know the result.



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5 Posts

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Re: T470 mute and volume keys not working

2019-05-29, 2:05 AM
i have tried and all the keys are working fine
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Re: T470 mute and volume keys not working

2019-05-29, 4:17 AM

Could you try to perform a Power Drain on the laptop? Here's how https://support.lenovo.com/us/en/troubleshoot/lpt000352?CID=ww:lenovosocial:20x9m6 - if the issue remains after the Power Drain, try to perform a BIOS reset. Access the BIOS, https://support.lenovo.com/us/en/solutions/ht500222?CID=ww:lenovosocial:20x9m6 - While inside the BIOS, press F9 or Fn+F9 to reset the default settings and then press F10 or Fn+F10 to save changes and exit. After the laptop restarts, check if the issue remains.

 

Let us know the result.



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Re: T470 mute and volume keys not working

2019-05-29, 4:58 AM

still no results..

 

i suspect it is sime kind os softwre or driver conflict because the buttons do work for a few moments after i start windows. i am trying to disable some programs and processes to see if it resolves.

 

any other suggestions?

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5 Posts

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Re: T470 mute and volume keys not working

2019-05-29, 5:02 AM

just ran the lenovo diagnostics and it recognizes the mute and volume buttons, but still, pressing it has no results

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01-08-2017

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Re: T470 mute and volume keys not working

2019-11-20, 6:43 AM

I started experiencing the same issue and came here looking for answers.

Did you manage to sort it out?

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04-27-2020

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  • Message 10 of 10

Re:T470 mute and volume keys not working

2020-04-27, 12:40 PM
Did u get ur problem solved? I also have the same issue
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