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09-04-2017

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T470p not powering on

2017-09-04, 15:22 PM

My work laptop is a month-old t470p. It powered itself off while I was using it last Friday and will not turn back on. When I press the power button, the power LED just blinks 3 times, nothing else happens. Technical support says the system board needs to be replaced, but a new one won't be available for a MONTH. Almost longer than I've had the machine.

 

I have two questions:

1. Can I do anything to fix my machine in the meantime?

2. I chose Lenovo as the standard for windows laptops at my company because of thier reputation for quality and technical service. Was I way off-base? This is the worst product experience I've ever had. Has this happened to anyone else?

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10494 Posts

01-02-2010

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Re: T470p not powering on

2017-09-04, 19:04 PM

 That sounds poor.  I would pull the main battery, and press and hold the power for 5 seconds to drain capacitors.  (resets the machine) Then put the battery back and try again.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

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Re: T470p not powering on

2017-09-04, 19:48 PM

Yeah tried that. Same issue.

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Re: T470p not powering on

2017-09-05, 2:40 AM

With the machine still under warranty, I wouldn't try anything more drastic. 


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.

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7704 Posts

01-13-2008

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Re: T470p not powering on

2017-09-05, 16:07 PM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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Re: T470p not powering on

2017-09-05, 16:09 PM
 

Andy

 

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Lenovo eServices

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