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09-06-2017

IT

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T470p reboots - bottom cover flex? Replace?

2017-09-06, 2:06 AM

My newly acquired T470p has suffered from unexpected reboots lately. Today I figured that moving it by holding it single handed triggers the reboot - I suspect the bottom cover is flexing, causing temporary shorts or disconnections. This is my first thinkpad without a rollcage: is this normal, or should I replace the laptop? This is my main machine, and I am working abroad (I bought the laptop in my home country) - what service level should I expect in the US?

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09-04-2014

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Re: T470p reboots - bottom cover flex? Replace?

2017-09-11, 7:31 AM

Hello hide_ous, welcome to the Community,

 

What you are experiencing certainly does sound odd and from your explanation I would certainly recommend contacting service.  The T470p is entitled to IWS and there should be no problem with you receiving service.  After entering your system type number, 20J6 / 20J7, on the following linked to page you can select the US to find out the number to call for service.

 

https://pcsupport.lenovo.com/sk/en/iwslookupthink?linkTrack=Mast:SubNav:Support:Warranty and Repair:Warranty|International Warranty Services

 

Andy

 

English Community Administrator
Lenovo eServices

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