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Nosferatu
Paper Tape
Posts: 5
Registered: ‎08-29-2014
Location: DK
Views: 219
Message 1 of 3

T480 - FIngerprint scan = "soft Crash" of win10

2. time this has happened, 10 weeks old machine. Installed with lenovos own OS.
just updated.

 

Windows 10 1809 fully patched, same with lenovo updater - Cannot not get back into the machine. Hard reset is needed Smiley Sad

Scanning fingerprint to unlock windows = Blue screen, not BSOD, just blue background with mouse working.
Machine is working, spawning new events in event logger.

Crash is this ID in system.

 

Critical    24-01-2019 14:49:41    DriverFrameworks-UserMode    10110    User-mode Driver problems.

"A problem has occurred with one or more user-mode drivers and the hosting process has been terminated.  This may temporarily interrupt your ability to access the devices."

 

Followed by this event id

 

Critical    24-01-2019 14:49:41    DriverFrameworks-UserMode    10111    User-mode Driver problems.

"The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 5 more times.  Please contact the device manufacturer for more information about this problem."

 

Followed by continius events of these 2

 

Log Name:      System
Source:        Microsoft-Windows-Smartcard-Server
Date:          24-01-2019 14:49:42
Event ID:      610
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PCNAMExxxxx
Description:
Smart Card Reader 'Microsoft UICC ISO Reader da87b561 0' rejected IOCTL TRANSMIT: Access is denied.  If this error persists, your smart card or reader may not be functioning correctly.

Command Header: 00 a4 04 00
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Smartcard-Server" Guid="{4FCBF664-A33A-4652-B436-9D558983D955}" EventSourceName="SCardSvr" />
    <EventID Qualifiers="0">610</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-01-24T13:49:42.652709900Z" />
    <EventRecordID>11378</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>PCnamexxxxxx</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="Message">Access is denied.</Data>
    <Data Name="Reader">Microsoft UICC ISO Reader da87b561 0</Data>
    <Data Name="IOCTL">TRANSMIT</Data>
    <Data Name="CommandHeader">00 a4 04 00</Data>
  </EventData>
</Event>

Log Name:      System
Source:        Microsoft-Windows-Smartcard-Server
Date:          24-01-2019 14:49:42
Event ID:      610
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PCNAMExxxxx
Description:
Smart Card Reader 'Microsoft UICC ISO Reader da87b561 0' rejected IOCTL TRANSMIT: The parameter is incorrect.  If this error persists, your smart card or reader may not be functioning correctly.

Command Header: 00 ca 7f 68
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Smartcard-Server" Guid="{4FCBF664-A33A-4652-B436-9D558983D955}" EventSourceName="SCardSvr" />
    <EventID Qualifiers="0">610</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-01-24T13:49:42.607121300Z" />
    <EventRecordID>11377</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>PITNBPMKWIN10</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="Message">The parameter is incorrect.</Data>
    <Data Name="Reader">Microsoft UICC ISO Reader da87b561 0</Data>
    <Data Name="IOCTL">TRANSMIT</Data>
    <Data Name="CommandHeader">00 ca 7f 68</Data>
  </EventData>
</Event>

JimBobMC
802.11n
Posts: 209
Registered: ‎10-27-2016
Location: US
Views: 208
Message 2 of 3

Re: T480 - FIngerprint scan = "soft Crash" of win10

No way to boot into safe mode, or did that not work either?

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~~
Some years back I worked for IBM, currently I do not work for,
nor do I speak for Lenovo or IBM.
Nosferatu
Paper Tape
Posts: 5
Registered: ‎08-29-2014
Location: DK
Views: 188
Message 3 of 3

Re: T480 - FIngerprint scan = "soft Crash" of win10

Dower down the machine via a Hardreset on the powerbutton, holding it in. Then Power on again.
Lets me back into windows.

This is just the 2. time I lost work with this Smiley Sad

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