01-09-2019 03:41 PM
I have a new laptop T480 nothing is on it but Office and Chrome. However I use the internet a lot. Intermittently the laptop will come to a crawl and when I check the Task Manager there are times the CPU night be high but the GPU is pegged out anywhere between 85-99%. I have done all the firmware and BIOS as well as all other updates and calling in the phone support folks don't know what a GPU is and I have been passed back and forth to software to hardware the hardware person got my information asked me to please reboot then format the drive. I believe it is the hardware but after an hour on the phone I still have not received any troubleshooting help.