12-11-2018 09:37 PM
I had got my new T480 with IR Camera customerzation in yesterdays. But the IR camera doesn't work.
I had tried to reinstall the system with offical recovery tools, reinstall the driver, checking thr setting...
It's still doesn't work, and the Device Manager not show up "Integreated IR Camera", just showing the "Integrated Camera".
I need a help to fix this problem, thank you
12-11-2018 11:05 PM
What is the full model? Are you sure you got the optional IR camera?
12-12-2018 08:07 AM
20L5CTO1WW is configured to order so I cannot determine anything. Are there any problem devices in device manager?
Are you running windows 10?
12-12-2018 07:31 PM
12-12-2018 10:52 PM
my guess is that the built configuration is missing the IR camera