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Raymond_Man
Paper Tape
Posts: 4
Registered: ‎12-11-2018
Location: HK
Views: 1,056
Message 1 of 7

T480 IR Camera problem

I had got my new T480 with IR Camera customerzation in yesterdays. But the IR camera doesn't work.

I had tried to reinstall the system with offical recovery tools, reinstall the driver, checking thr setting...

It's still doesn't work, and the Device Manager not show up  "Integreated IR Camera", just showing the "Integrated Camera".

I need a help to fix this problem, thank you

Community SeniorMod
Community SeniorMod
Posts: 10,186
Registered: ‎01-01-2010
Location: US
Views: 1,030
Message 2 of 7

Re: T480 IR Camera problem

What is the full model?  Are you sure you got the optional IR camera?


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Raymond_Man
Paper Tape
Posts: 4
Registered: ‎12-11-2018
Location: HK
Views: 1,025
Message 3 of 7

Re: T480 IR Camera problem

Yes, I have got the optional IR camera, model is 20L5CTO1WW
Community SeniorMod
Community SeniorMod
Posts: 10,186
Registered: ‎01-01-2010
Location: US
Views: 990
Message 4 of 7

Re: T480 IR Camera problem

20L5CTO1WW is configured to order so I cannot determine anything.  Are there any problem devices in device manager?

 

Are you running windows 10?


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Raymond_Man
Paper Tape
Posts: 4
Registered: ‎12-11-2018
Location: HK
Views: 973
Message 5 of 7

Re: T480 IR Camera problem

There are no another problem in device manager such as missing driver device, just I can't find those device and related "USB composite device".
Yes, I'm runing win 10 build:1803

I have booked the on-site service tmr, hope lenovo can fix it.
Community SeniorMod
Community SeniorMod
Posts: 10,186
Registered: ‎01-01-2010
Location: US
Views: 968
Message 6 of 7

Re: T480 IR Camera problem

my guess is that the built configuration is missing the IR camera


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Raymond_Man
Paper Tape
Posts: 4
Registered: ‎12-11-2018
Location: HK
Views: 965
Message 7 of 7

Re: T480 IR Camera problem

I don't know, but i have seen that IR Module are installed on my laptop, and my invoice is showing IR Cam selected too.

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