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08-04-2018

DK

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T480 Trackpoint not working

2018-08-05, 8:11 AM

Hello
As many others have described in other posts, my trackpoint is not working.
It sometimes works when I go into advanced boot options, and when I do a hard restart (unplug batteries, or reset bios to OS optimized defaults) it sometimes starts working again for a small period of time. Then it can stop working, either after a hibernation, but also just in the middle of using the computer. (I was watching netflix I think when that happened)

What is the best cause of action?
Everybody seems to agree, that it is a BIOS issue, as the problem often persists to other OS's.
I would rather not open my computer, however I can and have done that in the past with other thinkpads.

If I send it in to lenovo, what will they do to fix it there? And can I just do that from home, with a set of small screwdrivers?

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2425 Posts

08-11-2014

IN

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Re: T480 Trackpoint not working

2018-08-10, 13:41 PM

Hi Duch11,

 

Greetings from Lenovo,

 

We would suggest you to send it to us or you can also visit our service center. Please refer the link for the list of service center https://support.lenovo.com/in/en/solutions/ht118678?Source=social_eservices&Medium=FBPAGE&Term=eServices_General%20eServices&Content=20170319_20170319175913&linkId=35623564

 

Ashwin_Lenovo



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6 Posts

08-04-2018

DK

7 Signins

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  • Posts: 6
  • Registered: ‎08-04-2018
  • Location: DK
  • Views: 75
  • Message 3 of 3

Re: T480 Trackpoint not working

2018-08-10, 14:46 PM

Update: After a keyboard replacement, and a disabling and re-enabling of the trackpad and trackpoint.
Everything has been working fine.
Lenovo has great technical support to be honest, I bought the on-site upgrade, worth every penny!!

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