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droodman
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Posts: 13
Registered: ‎03-08-2015
Location: US
Views: 562
Message 1 of 3

T480 sleep-to-hibernate fails with Thunderbolt 3 dock

I have a new T480 and Lenovo Thunderbolt 3 dock. I find that often when I close--but in no way shut down--the computer for the night, when I restart in the morning, it completely restarts, so I lose open tabs, unsaved work, etc.

 

I can understand enough of the system event log to determine that the computer always goes to sleep when I close it, then, per the power plan, hibernates three hours later--or at least tries to. The first sign of trouble in the logs comes at the time of hibernation. For example, at 2:37:25 this morning there is the routine Information event, "The system is entering sleep. Sleep Reason: Hibernate from Sleep - Fixed Timeout." This is followed immediately by the warning, "6105 - deauth after EAPOL key exchange sequence". Over the next 5 minutes come two more warnings and eight errors. Then nothing until I start the machine in the morning. One of the first events on restart is the information message, "The last shutdown's success status was false. The last boot's success status was true."

 

It appears to me that this only happens if the computer is plugged into the Thunderbolt 3 dock overnight. To the dock are connected a (gigabit) ethernet cable, a displayport monitor, a mouse, a keyboard, and a pair of headphones.

 

Here is a fuller dump of the error log at the last time it was hibernating, or trying to:

 

Level Date and Time Source Event ID Task Category
Error 7/30/2018 2:41:33 AM Microsoft-Windows-DistributedCOM 10010 None The server {3EB3C877-1F16-487C-9050-104DBCD66683} did not register with DCOM within the required timeout.
Error 7/30/2018 2:40:03 AM Microsoft-Windows-DistributedCOM 10010 None The server {3EB3C877-1F16-487C-9050-104DBCD66683} did not register with DCOM within the required timeout.
Error 7/30/2018 2:38:33 AM Microsoft-Windows-DistributedCOM 10005 None "DCOM got error ""1053"" attempting to start the service gupdate with arguments ""/comsvc"" in order to run the server:
{4EB61BAC-A3B6-4760-9581-655041EF4D69}"
Error 7/30/2018 2:38:33 AM Service Control Manager 7000 None "The Google Update Service (gupdate) service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion."
Error 7/30/2018 2:38:33 AM Service Control Manager 7009 None A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
Warning 7/30/2018 2:38:28 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name dl-debug.dropbox.com timed out after none of the configured DNS servers responded.
Error 7/30/2018 2:38:17 AM Microsoft-Windows-DistributedCOM 10005 None "DCOM got error ""1053"" attempting to start the service dbupdate with arguments ""/comsvc"" in order to run the server:
{96D1EED3-701E-4FE5-B996-A543A8465897}"
Error 7/30/2018 2:38:17 AM Service Control Manager 7000 None "The Dropbox Update Service (dbupdate) service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion."
Error 7/30/2018 2:38:17 AM Service Control Manager 7009 None A timeout was reached (30000 milliseconds) while waiting for the Dropbox Update Service (dbupdate) service to connect.
Warning 7/30/2018 2:37:32 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name wpad timed out after none of the configured DNS servers responded.
Warning 7/30/2018 2:37:25 AM Netwtw06 6105 None 6105 - deauth after EAPOL key exchange sequence
Information 7/30/2018 2:37:25 AM Microsoft-Windows-Kernel-Power 42 (64) "The system is entering sleep.

Sleep Reason: Hibernate from Sleep - Fixed Timeout"
Information 7/30/2018 2:37:24 AM Netwtw06 7021 None 7021 - Connection telemetry fields and analysis usage
Information 7/30/2018 2:37:23 AM BTHUSB 18 None Windows cannot store Bluetooth authentication codes (link keys) on the local adapter. Bluetooth keyboards might not work in the system BIOS during startup.
Information 7/30/2018 2:37:23 AM Microsoft-Windows-Power-Troubleshooter 1 None "The system has returned from a low power state.

Sleep Time: ‎2018‎-‎07‎-‎30T06:37:23.402355100Z
Wake Time: ‎2018‎-‎07‎-‎30T06:37:23.402355100Z

Wake Source: S4 Doze to Hibernate"
Information 7/30/2018 2:37:22 AM Netwtw06 7023 None 7023 - Intel proprietary
Information 7/30/2018 2:37:22 AM Microsoft-Windows-Kernel-Power 105 (100) Power source change.
Information 7/30/2018 2:37:22 AM Netwtw06 7023 None 7023 - Intel proprietary
Information 7/30/2018 2:37:21 AM Microsoft-Windows-Kernel-Power 130 (33) Firmware S3 times. SuspendStart: 351341606, SuspendEnd: 351342310
Information 7/30/2018 2:37:21 AM Microsoft-Windows-Kernel-Power 131 (33) Firmware S3 times. ResumeCount: 2, FullResume: 461, AverageResume: 439
Information 7/30/2018 2:37:21 AM Microsoft-Windows-Kernel-General 1 (5) "The system time has changed to ‎2018‎-‎07‎-‎30T06:37:21.500000000Z from ‎2018‎-‎07‎-‎30T03:37:27.434788100Z.

Change Reason: System time synchronized with the hardware clock."

tsterling1534
What's DOS?
Posts: 1
Registered: ‎10-29-2018
Location: US
Views: 313
Message 2 of 3

Re: T480 sleep-to-hibernate fails with Thunderbolt 3 dock

If you go and right-click on the battery symbol on your taskbar and click on Power Options it will pull up another screen. Click on the left side that says "Choose what closing the lid does". Then set it to "Do Nothing"  On Battery and when Plugged In. If you need some pictures I can provide.

droodman
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Posts: 13
Registered: ‎03-08-2015
Location: US
Views: 307
Message 3 of 3

Re: T480 sleep-to-hibernate fails with Thunderbolt 3 dock

Why would that help? I perfectly happy with the current settings (or would be if they worked as promised). I want it to go to sleep when I close the computer. The fact remains that the computer is freaking out because of state change (whether the dock is plugged in) while it is asleep or in hibernation. And it shouldn't.

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