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06-10-2019

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T480s Severe Packet Loss when using Fibocom L850-GL WWAN

2019-06-10, 17:01 PM

Over the last few weeks, I've had at least a half dozen T480s that have severe spikes in latency and packet loss when using the Fibocom L850-GL, making them pretty much useless for our users who need them for remote desktop.

The usual "working" baseline for these machines on our network is around 40-70ms pings. Show below are the occasional spikes past 3 seconds and timeouts along with the current firmware.

 

 

 

 

The work around I was using to fix this problem was uninstalling the drivers/firmware from Device Manager, and letting Windows reinstall them, but that doesn't seem to be working anymore. 

 

Any help would be appreciated.

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4937 Posts

04-25-2008

US

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Re: T480s Severe Packet Loss when using Fibocom L850-GL WWAN

2019-06-12, 13:15 PM

Hi bunraku, and welcome to the Lenovo User Community!

 

It doesn't look like you have the latest Fibocom L850-GL drivers there:

https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T480S-TYPE-20L7-20L8/downloads/DS503062

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392 Posts

03-03-2017

JP

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Re: T480s Severe Packet Loss when using Fibocom L850-GL WWAN

2019-06-13, 1:06 AM

Dear customer,

this ping long time issue had been injected with Intel XMM7360-P WWAN driver v0.9.4.184 and this problematic driver was bundled in Fibocom L850-GL Wireless WAN Driver package v2.0.1.60 and v2.0.1.61.

We already have released fix driver package v2.0.1.63 (v0.9.4.200 for Intel XMM7360-P) and it is on the way to the Web.

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