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01-17-2020

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  • Registered: ‎01-17-2020
  • Location: US
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T490 issue with connecting an external display through the HDMI port

2020-01-17, 13:01 PM

I have a new Lenovo Thinkpad T490 with an Intel UHD Graphics 620 controller and whenever I try to connect an external display through the HDMI port the display is detected, but nothing shows on it. The screen either remains black or a "No signal" message is displayed on it. Displays seem to be working fine through the USB-C display port.

 

I am primarily using Ubuntu 19.10, but I tested the problem on Windows 10 and it is the same. The graphic card drivers and the BIOS are up to date. I also tried with different monitors and none of them works.

 

Here's an output from the xrandr command, where the display is detected on the port HDMI-2. I tried multiple resolutions, refresh rates, but nothing works.

 

Screen 0: minimum 320 x 200, current 1920 x 1080, maximum 16384 x 16384
eDP-1 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 309mm x 173mm
   1920x1080     60.00 +  59.97*   59.96    59.93  
   1680x1050     59.95    59.88  
   1600x1024     60.17  
   1400x1050     59.98  
   1600x900      59.99    59.94    59.95    59.82  
   1280x1024     60.02  
   1440x900      59.89  
   1400x900      59.96    59.88  
   1280x960      60.00  
   1440x810      60.00    59.97  
   1368x768      59.88    59.85  
   1360x768      59.80    59.96  
   1280x800      59.99    59.97    59.81    59.91  
   1152x864      60.00  
   1280x720      60.00    59.99    59.86    59.74  
   1024x768      60.04    60.00  
   960x720       60.00  
   928x696       60.05  
   896x672       60.01  
   1024x576      59.95    59.96    59.90    59.82  
   960x600       59.93    60.00  
   960x540       59.96    59.99    59.63    59.82  
   800x600       60.00    60.32    56.25  
   840x525       60.01    59.88  
   864x486       59.92    59.57  
   800x512       60.17  
   700x525       59.98  
   800x450       59.95    59.82  
   640x512       60.02  
   720x450       59.89  
   700x450       59.96    59.88  
   640x480       60.00    59.94  
   720x405       59.51    58.99  
   684x384       59.88    59.85  
   680x384       59.80    59.96  
   640x400       59.88    59.98  
   576x432       60.06  
   640x360       59.86    59.83    59.84    59.32  
   512x384       60.00  
   512x288       60.00    59.92  
   480x270       59.63    59.82  
   400x300       60.32    56.34  
   432x243       59.92    59.57  
   320x240       60.05  
   360x202       59.51    59.13  
   320x180       59.84    59.32  
DP-1 disconnected (normal left inverted right x axis y axis)
HDMI-1 disconnected (normal left inverted right x axis y axis)
DP-2 disconnected (normal left inverted right x axis y axis)
HDMI-2 connected 1920x1080+0+0 (normal left inverted right x axis y axis) 725mm x 428mm
   2560x1440     59.95 +  74.97  
   1920x1080     60.00*   50.00    59.94  
   1920x1080i    60.00    50.00    59.94  
   1280x1440     59.91  
   1680x1050     59.88  
   1280x1024     75.02    60.02  
   1440x900      59.90  
   1280x960      60.00  
   1280x720      60.00    50.00    59.94  
   1024x768      75.03    70.07    60.00  
   832x624       74.55  
   800x600       72.19    75.00    60.32    56.25  
   720x576       50.00  
   720x480       60.00    59.94  
   640x480       75.00    72.81    66.67    60.00    59.94  
   720x400       70.08

I would like to get more help to determine whether it is a hardware problem (case in which the laptop is still under warranty) or a software/firmware one. The fact that the display is detected through the HDMI port suggests to me that it is not entirely broken, so maybe it can still be fixed somehow. Thank you in advance!

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