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Cindy1Chan16
Paper Tape
Posts: 1
Registered: ‎11-22-2019
Location: US
Views: 289
Message 1 of 3

T490 windows hello cannot work after windows update (solutions in forum not work)

My laptop automatically updates the system after about three days after I set up the fingerprint. Now it is like this:win.png

Then I download and install from https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-...

 

Now the fingerprint is okay, I can use it. But the windows hello is still in trouble (see the first picture). I cannot set up facial recognition. And I check and device,device.png

20191122073219.pngupdatepng.png

What can I do about it? Thank you very much.

JohnTop
Paper Tape
Posts: 3
Registered: ‎05-29-2019
Location: ZA
Views: 113
Message 2 of 3

Re: T490 windows hello cannot work after windows update (solutions in forum not work)

I have the same problem after my t480s automatically updated the windows 10 version. Lenovo should work on the IR camera driver.

JohnTop
Paper Tape
Posts: 3
Registered: ‎05-29-2019
Location: ZA
Views: 105
Message 3 of 3

Re: T490 windows hello cannot work after windows update (solutions in forum not work)

Manually download the camera driver for your device from lenovo support and re-install. It worked for me.

 

See below for example,

https://pcsupport.lenovo.com/za/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-... 

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