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jeffrey234
Paper Tape
Posts: 5
Registered: ‎07-22-2019
Location: US
Views: 855
Message 1 of 15

T490s Screen Freeze under normal workload

Hi All,

 

I have been using my T490s about 1.5 months now. I like the performance of this workhorse, however i have an issue with Screen Freeze.

 

So under normal workload ( while i was only browsing with chrome/microsoft edge as the application opened). The screen suddenly freezed and it required hard restart.

 

I tried to update to the latest windows, update all drivers including graphic card, updated BIOS(N2JET71W 1.49 ). But i still get the screen freeze randomly.

 

Tested with lenovo vantage hardware scan showed nothing wrong.

 

I hope some of you guys could help me.

 

Thank you.Annotation 2019-07-31 150349.png

jeffrey234
Paper Tape
Posts: 5
Registered: ‎07-22-2019
Location: US
Views: 787
Message 2 of 15

Re: T490s Screen Freeze under normal workload

Quick update for my problem.

 

I checked my reliability history and found hardware error with this error message below:

 

Source
Windows

Summary
Hardware error

Date
‎8/‎5/‎2019 1:30 PM

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: ab
Parameter 1: 1
Parameter 2: 200
Parameter 3: 0
Parameter 4: 5
OS version: 10_0_18362
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_LEAKED_SESSION_POOLTAG_IMhq_Usix

Pes5
Paper Tape
Posts: 2
Registered: ‎09-16-2019
Location: CZ
Views: 720
Message 3 of 15

Re: T490s Screen Freeze under normal workload

I also experience the same issue - Screen freeze under normal workload, using Word or Total Commander...my 

Product Number: 20NXS03E00
 
Closing the lid does not help  - however, after some time it turns the system OFF. Either by this way or by pressing the power button,  the system can be reset. Thereafter, windows 10 starts without any note on unusual system halt or something, so no system error is generated, only the browser recalls that it was turned off unexpectedly, offering to restore the pages.  
 
Please help who understand the system better. I have the latest sw updates and bios available.
 
Thanks in advance.
jeffrey234
Paper Tape
Posts: 5
Registered: ‎07-22-2019
Location: US
Views: 701
Message 4 of 15

Re: T490s Screen Freeze under normal workload

My problem was gone after i updated to the latest BIOS (1.51) and re install the windows. Please try this, hope it helps solve your problem too.

Pes5
Paper Tape
Posts: 2
Registered: ‎09-16-2019
Location: CZ
Views: 643
Message 5 of 15

Re: T490s Screen Freeze under normal workload

I also run the latest BIOS (1.51). System freezes as without any warning, several days without any issue, today 3 times already... Difficult to associate it with something specific that I do with my PC. I am recultant to reinstall Windows....

Stardoch
Paper Tape
Posts: 3
Registered: ‎12-05-2019
Location: BE
Views: 361
Message 6 of 15

Re: T490s Screen Freeze under normal workload

I have a similar problem. My new T490s has been crashing weekly (screen freeze). Windows reliability monitor told me the CTF Loader stopped working. Now I have disabled the Touch Keyboard and Handwriting Services by following these steps:

 

  1. Click on the Start menu and type “services.msc”
  2. Once the list of services pops up, search for “Touch Keyboard and Handwriting Panel Service” option
  3. Double click it and click on “Startup Type”
  4. Select “Disabled”
  5. Apply your changes

 

I hope this will fix the issue. 

 

Source
CTF Loader

Summary
Stopped working

Date
‎03/‎12/‎2019 08:20

Status
Report sent

Description
Faulting Application Path: C:\Windows\System32\ctfmon.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: ctfmon.exe
Application Version: 10.0.18362.1
Application Timestamp: 50d94f4d
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.18362.476
Fault Module Timestamp: 83c3d83a
Exception Code: e06d7363
Exception Offset: 000000000003a839
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 8192
Additional Information 1: c075
Additional Information 2: c075dd3cf66cce5d53124ed41f9cd1c5
Additional Information 3: 99cd
Additional Information 4: 99cd9ad2b81bea0ec08caf2899d4179d

Extra information about the problem
Bucket ID: de814b4a128efd62ac6f35e3d3835dd8 (2048915608099315160)

Stardoch
Paper Tape
Posts: 3
Registered: ‎12-05-2019
Location: BE
Views: 310
Message 7 of 15

Re: T490s Screen Freeze under normal workload

I had another screen freeze today with a different error report this time. Now the CTF loader isn't the problem anymore but the Lenovo.Modern.ImController.PluginHost.CompanionApp.exe is. Does anybody have an idea on how to stop these freezes?

 

I bought this ThinkPad for its reliability and build quality and then this happens. Feeling very unsatisfied with Lenovo at the moment.

 

Source
Lenovo.Modern.ImController.PluginHost

Summary
Stopped working

Date
‎10/‎12/‎2019 14:32

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Lenovo\iMController\PluginHost\Lenovo.Modern.ImController.PluginHost.CompanionApp.exe

Problem signature
Problem Event Name: BEX64
Application Name: Lenovo.Modern.ImController.PluginHost.CompanionApp.exe
Application Version: 1.1.18.3
Application Timestamp: 5d852c0d
Fault Module Name: StackHash_babc
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_24_FROM_unknown+0x0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 8192
Additional Information 1: babc
Additional Information 2: babc494a2b7f93dc80676b14a611a585
Additional Information 3: 0093
Additional Information 4: 009302d0eba9605867b02daf0192353b

Extra information about the problem
Bucket ID: c6ed97b8e109d011f0e89234f6cd9bd0 (1218384455380343760)

Pes55
Paper Tape
Posts: 4
Registered: ‎12-08-2019
Location: CZ
Views: 255
Message 8 of 15

Re: T490s Screen Freeze under normal workload

Hello, yes my T490 troubles me still. Your advice to disabled the Touch Keyboard and Handwriting Services evidently does not work - I am sitting at the meeting, taking notes now and then, and FREEZE again! How irritating! I cannot do W10 reinstall as it takes too much time and effort that I do not have now, so I just save frequently all my works.

BUT an honest ADVICE to potential buyers - AVOID THIS NOTEBOOK TYPE!!!

Pes55
Paper Tape
Posts: 4
Registered: ‎12-08-2019
Location: CZ
Views: 290
Message 9 of 15

Re: T490s Screen Freeze under normal workload

Not sure if my message got in, but I also got another freeze today with my T490s...
jeffrey234
Paper Tape
Posts: 5
Registered: ‎07-22-2019
Location: US
Views: 284
Message 10 of 15

Re: T490s Screen Freeze under normal workload

 

Could you guys please re install the windows? I have encountered the same problem as you before. However after the reinstall, I've never encountered screen freeze anymore.

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