cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
ChicagoBud
Paper Tape
Posts: 3
Registered: ‎05-22-2019
Location: US
Views: 1,107
Message 1 of 2

T490s not recognizing ThinkPad Thunderbolt 3 Dock Gen 2

Hi, I have a user with a T490s and a new ThinkPad Thunderbolt 3 Dock Gen 2.  The T490s does not seem to recognize that the dock is plugged in.  It is working as a "charger" but on reboot, it gives "The connected AC charger has a lower wattage...." error.

 

I installed the dock driver from this page:  https://support.lenovo.com/us/en/downloads/DS505148

 

I updated the BIOS on the T490s and all other software is up to date.  

 

I'm using the thunderbolt port but have also tried to use the USB C charge port.

 

From what I understand, the power light should change to white when the T490s and dock are connected.

 

Any ideas on what to do?

Support Specialist
Posts: 1,937
Registered: ‎08-02-2018
Location: US
Views: 1,091
Message 2 of 2

Re: T490s not recognizing ThinkPad Thunderbolt 3 Dock Gen 2

Hi ChicagoBud! The ThinkPad Thunderbolt 3 Dock Gen 2 is not compatible with Thinkpad 490s. You can refer to this link: https://support.lenovo.com/us/en/solutions/pd500265.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

And we're back...

Move delayed but still coming

Learn More

Check out current deals!


Shop current deals

Top Kudoed Authors