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Adgilbert
Fanfold Paper
Posts: 12
Registered: ‎05-24-2017
Location: US
Views: 288
Message 1 of 3

T495 - SCCM Fails to Pre-Provision bitlocker - Win32_TPM no instance found

When trying to test the new T495 we are failing when the task sequence attempts to  setup bitlocker onto the drive it cannot find the Active/enabled TPM 2.0 chip on the system.  When we look at the error it reports no Win32_TPM instance found.

 

Machine is on latest BIOS update that was released on the 26th.  I tried before and after the udpate.  I have ran through different BIOS settings to see if its bad selection choice.  Nothing seems to work.

Lenovo Staff
Lenovo Staff
Posts: 6,170
Registered: ‎10-29-2009
Location: NC
Views: 261
Message 2 of 3

Re: T495 - SCCM Fails to Pre-Provision bitlocker - Win32_TPM no instance found

Does BIOS Setup have a Security -> Security Chip menu?  If so, what are you seeing in this menu?

CCSpokane_Tech
What's DOS?
Posts: 1
Registered: ‎11-01-2019
Location: US
Views: 175
Message 3 of 3

Re: T495 - SCCM Fails to Pre-Provision bitlocker - Win32_TPM no instance found

For anyone having this issue with any AMD hardware - you need to include 2 drivers in WinPE in order to access TPM functionality:

  • AMD PSP 1.0 Device
  • AMD GPIO Controller

 

You can find these drivers in Lenovo's ConfigMgr driver packs in these folders:

  • Video\<ID Number>\AMDPSP
  • Video\<ID Number>\SBDrv\GPIO_ML

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