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Punch Card
Posts: 40
Registered: ‎11-18-2009
Location: Germany
Views: 1,376
Message 1 of 5

T500: Fingerprint reader works only unreliable in Windows 7 64-bit

A few month ago I was running Windows 7 64-bit on my T500 and was using the fingerprint software version 3.3.0.50 which was working fine. When I ran system update it installed the newest version 3.3.2.27 and shortly after this the fingerprint reader began to make problems.

The problem is that when I boot the system the message "Please wait" stays there forever and I can not login using the fingerprint reader. I usually have to reboot several times before the fingerprint reader starts working again. When I login with the Windows password the fingerprint reader is not avaible in Windows.

At first this problem occured only seldomly however it becomes more frequent over time and after a few weeks the fingerprint reader becomes unuseable. Also there never was any error message and the Thinkvantage Toolbox claimes that everything is working as it should.

Because of this error I returned to Vista 32-bit where everything was working perfect. Last Thursday I installed Windows 7 64-bit again and the problem is showing up again.

 

Does anybody else have this problem?

Does anybody know a solution for this problem?

And does anybody know where I can get an older version the Windows 7 driver for the fingerprint reader which didn't have this problem on my system.

payetn
Paper Tape
Posts: 1
Registered: ‎09-23-2010
Location: Levis, québec
Views: 1,309
Message 2 of 5

Re: T500: Fingerprint reader works only unreliable in Windows 7 64-bit

I bought my T500 last october and had it working fine for months with windows 7 upgrade untill there was an automatic software update.  Since then, I had 70 percent or more failures when trying to log in.  I have noticed this is worse under very dark conditions.  On top of that, it seems the installation did not completely remove the previous version and I assume this was causing a conflict.  To fix the problem, I went in program manager and unistalled the lenovo fingerprint softwares both of them and rebooted.   I was very surprised to see that there was still a fingerprint software installed (seemed to me a generic software not from lenovo).  I gave it a trial and It worked amazingly great since then...   so I am not planning to change anything to it!

 

good luck

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Posts: 40
Registered: ‎11-18-2009
Location: Germany
Views: 1,292
Message 3 of 5

Re: T500: Fingerprint reader works only unreliable in Windows 7 64-bit

I have also tried to uninstall the fingerprint reader software and install it again. However this was only a short term solution. The problem comes back every time.

And the fingerprint reader software which is installed by Windows Update, which I guess is the one you are using right know, doen't work with Client Security Solution.

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Posts: 40
Registered: ‎11-18-2009
Location: Germany
Views: 1,174
Message 4 of 5

Re: T500: Fingerprint reader works only unreliable in Windows 7 64-bit

I finaly found out how to get older software versions for Thinkpads and could test version 3.3.0.57 of the fingerprint software. So far it works 100%. The current version 3.3.2.27 is defently faulty. It would be great if Lenovo could fix this problem.

merlin666
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Posts: 39
Registered: ‎02-10-2010
Location: Winnipeg
Views: 925
Message 5 of 5

Re: T500: Fingerprint reader works only unreliable in Windows 7 64-bit

I am having the same problem. Is there a fix for this?

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