09-23-2010 08:58 AM
A few month ago I was running Windows 7 64-bit on my T500 and was using the fingerprint software version 220.127.116.11 which was working fine. When I ran system update it installed the newest version 18.104.22.168 and shortly after this the fingerprint reader began to make problems.
The problem is that when I boot the system the message "Please wait" stays there forever and I can not login using the fingerprint reader. I usually have to reboot several times before the fingerprint reader starts working again. When I login with the Windows password the fingerprint reader is not avaible in Windows.
At first this problem occured only seldomly however it becomes more frequent over time and after a few weeks the fingerprint reader becomes unuseable. Also there never was any error message and the Thinkvantage Toolbox claimes that everything is working as it should.
Because of this error I returned to Vista 32-bit where everything was working perfect. Last Thursday I installed Windows 7 64-bit again and the problem is showing up again.
Does anybody else have this problem?
Does anybody know a solution for this problem?
And does anybody know where I can get an older version the Windows 7 driver for the fingerprint reader which didn't have this problem on my system.
09-23-2010 05:05 PM
I bought my T500 last october and had it working fine for months with windows 7 upgrade untill there was an automatic software update. Since then, I had 70 percent or more failures when trying to log in. I have noticed this is worse under very dark conditions. On top of that, it seems the installation did not completely remove the previous version and I assume this was causing a conflict. To fix the problem, I went in program manager and unistalled the lenovo fingerprint softwares both of them and rebooted. I was very surprised to see that there was still a fingerprint software installed (seemed to me a generic software not from lenovo). I gave it a trial and It worked amazingly great since then... so I am not planning to change anything to it!
09-23-2010 11:47 PM
I have also tried to uninstall the fingerprint reader software and install it again. However this was only a short term solution. The problem comes back every time.
And the fingerprint reader software which is installed by Windows Update, which I guess is the one you are using right know, doen't work with Client Security Solution.
11-28-2010 12:17 PM
I finaly found out how to get older software versions for Thinkpads and could test version 22.214.171.124 of the fingerprint software. So far it works 100%. The current version 126.96.36.199 is defently faulty. It would be great if Lenovo could fix this problem.