I am unable to use the fingerprint reader to logon to Windows or to Power on the laptop.
When using Thinkvantage Lenovo Fingerprint Software gives error "Cannot communicate with sensor. Please confirm the sensor is ready."
Reinstallation of the Fingerprint driver has been done however problem still persist.
The step provided below will clear the Fingerprint registered on your laptop previously. Once the fingerprint data is cleared, you would need to re-enroll your fingerprints again.
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Sorry, it doesn't work.
I ran 'ThinkVantage System Update' on my W500 4062-2XG and after that had the problem as described above.
Also the 'action center' indicated an 'Install your USB modem driver' problem. Not sure if this is related, but as the fingerprint reader works with USB... Anyway I misclicked the message and had no chance to take care of it in the action center!
The solution described above by JameZ erases all fingerprints. Try this first if you want to conserve your fingerprint information:
1) Follow these instructions to disable automatic driver installation in Windows: http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/2) Uninstall the Lenovo fingerprint software3) Uninstall the Authentec True Suite software.4) Open the Device manager and uninstall the Authentec driver5) Reboot6) Re-enable Automatic driver installation. If you don't, the Lenovo SW won't install the driver.7) Install the Lenovo fingerprint software.8) Reboot9) I had to relearn all fingerprints now, as I used JameZ-solution before I tried the above steps.10) Enjoy your recovered sensorSolution found at: http://forum.thinkpads.com/viewtopic.php?f=3&t=84486
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