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AussieLes
Fanfold Paper
Posts: 19
Registered: ‎01-09-2010
Location: Australia
Views: 5,514
Message 1 of 12

T500 fingerprint sensor stopped working "Cannot communicate with sensor"

HI,

I have a T500 (LENOVO 2081CTO ThinkPad T500) running W7 32 bit.  Been working fine since September 10.  Today when simply trying to logon the fingerprint sensor has stopped working.  Laptop had not even been moved, simply resting on desk and then switched on from powered off.

A few times since have received message that "USB device is being installed"  with finally "USB Device could not be installed.  There is a problem with your device."  Device Manager showed a problem with "USB Composite device"

Powered off/on gave same symptom.

Downloaded & installed latest fingerprint software 7wf162ww.exe.  Installed OK.  USB device appeared to then automatically pick up and reinstall correctly.  BUT still unable to use fingerprint to logon or for with Thinkvantage Client Security.

Using Thinkvantage Lenovo Fingerprint Software gives error "Cannot communicate with sensor.  Please confirm the sensor is ready." 

 

I've also noticed the keyboard around the fingerprint sensor is very warm, almost hot.  As if it is being constantly turned on?

 

Fingerprint sensor is AuthenTec Inc. AES2810

Help?  What hardware tests are there and how do I get this working again?

Thanks,

Les

AussieLes
Fanfold Paper
Posts: 19
Registered: ‎01-09-2010
Location: Australia
Views: 5,498
Message 2 of 12

Re: T500 fingerprint sensor stopped working "Cannot communicate with sensor"

Reset the fingerprint reader in BIOS.  Logged on and re-enrolled fingerprints (using Thinkvantage Client Security Fingerprint software).  Tried to use fingerprint reader for browser site yet said there were no fingerprints enrolled.

 

Shutdowdn/restart, fingerprints completed enrolment and then all ok. 

 

Problem solved.

 

Now left wondering why the fingerprint reader stopped working...

pkincy
Punch Card
Posts: 84
Registered: ‎06-26-2009
Location: S. Cal.
Views: 5,461
Message 3 of 12

Re: T500 fingerprint sensor stopped working "Cannot communicate with sensor"

Security is a good idea, I suppose, but most security is a problem more for the owner than the thief.

 

Thanks for this post, I am about to order a new Thinkpad and I won't go with the fingerpring reader.  

 

My thought on wheel locks for expensive aftermarket wheels is that they will certainly keep the owner from removing them when they have a flat at midnight in a snowstorm and have forgotten where the wheellock key is kept, but they slow the thief down not at all because he has been trained to get past a wheel lock in 60 seconds.   So it becomes "owner keep out" security.

 

If the fingerprint reader doesn't work, it elevates itself to an "owner keep out" device.

 

Perry

Perry
W550s I5 QHCD, W520, I7 2720QM, M4 512 GB SSD OS/Program Disk, C300 256 GB Data Disk in Ultrabay Caddy; X220, I7 2620, Samsung 256 GB SSD, Intel 310 mSata Drv, T61, ancient but working, Asus MoBo, I7 2600k overclocked
Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 5,455
Message 4 of 12

Re: T500 fingerprint sensor stopped working "Cannot communicate with sensor"

However, it certainly ups the required expertise level from zero to some non-zero positive number. This then results in fewer of the general populace who are capable of breaking your security, leading to a lowered probability of getting it stolen.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
Guru
Posts: 1,525
Registered: ‎04-20-2010
Location: US
Views: 5,452
Message 5 of 12

Re: T500 fingerprint sensor stopped working "Cannot communicate with sensor"

Not sure why, but I had the same issue with a cold boot. The only thing I did was reboot a few times and it started working again. It too happened around the same time, around 7pm for me. I had to log in with my password (which took longer to load) Not sure what it was but its working again.

Weird!
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TerraD
Paper Tape
Posts: 5
Registered: ‎04-03-2013
Location: Zurich
Views: 3,502
Message 6 of 12

Re: T500 fingerprint sensor stopped working "Cannot communicate with sensor"

I ran 'ThinkVantage System Update' on my W500 4062-2XG (Win7-x64) and after that had the problem as described above.

Also the 'action center' indicated an 'Install your USB modem driver' problem. Not sure if this is related, but as the fingerprint reader works with USB... Anyway I misclicked the message and had no chance to take care of it in the action center!

 

This solved my problem:


1) Follow these instructions to disable automatic driver installation in Windows: http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vi...

2) Uninstall the Lenovo fingerprint software

3) Uninstall the Authentec True Suite software.

4) Open the Device manager and uninstall the Authentec driver

5) Reboot

6) Re-enable Automatic driver installation. If you don't, the Lenovo SW won't install the driver.

7) Install the Lenovo fingerprint software.

8) Reboot

9) Enjoy your recovered sensor

Solution found at: http://forum.thinkpads.com/viewtopic.php?f=3&t=84486

Jakoob
Punch Card
Posts: 39
Registered: ‎04-26-2013
Location: Prague
Views: 3,443
Message 7 of 12

Re: T500 fingerprint sensor stopped working "Cannot communicate with sensor"

Hello,

I know that problem with T500 is here solved many times. Unfortunately I'm not able to persuade Lenovo software, to see my finger print reader (tried uninstall/delete in bios/disable to put device to sleep/older version of FPR,...).

 

I would like to use preboot security, so alternative software is not an option (though authentec soft is working fine).

 

Is there any owner of T500/T400 with AES2810 with working Lenovo Fingerprint software on Win 7 64 bit?

I would like to ask you for version of software you have and mainly the driver for the reader, which is working for you.

At least please send me screen from device manager, better will be to send the driver itself.

 

Many thanks

Jakub

TerraD
Paper Tape
Posts: 5
Registered: ‎04-03-2013
Location: Zurich
Views: 3,420
Message 8 of 12

Re: T500 fingerprint sensor stopped working "Cannot communicate with sensor"

Hi Jakoob

 

I'm pretty sure W500, T500 use the same Software concerning the problem. I downloaded mine (see post before yours) directly fom Lenovo.

 

Please note: I followed all those solution too, till I found the correct way to handle the problem - most simply do not cure the problem. So I recommend you first fry it exactly the way I described!

 

Regards Walter

Jakoob
Punch Card
Posts: 39
Registered: ‎04-26-2013
Location: Prague
Views: 3,412
Message 9 of 12

Re: T500 fingerprint sensor stopped working "Cannot communicate with sensor"

Hi Walter,

actually I did mostly any setup I found on Google, including yours.

 

Still the problem is, that the FPR is showing "N/A remaining slots" in the left bottom corner and "cannot commu..." while I click on any finger.

 

There is for sure no problem in hardware, as I can use now the fingerprint with authentec software.

 

Regards Jakub

TerraD
Paper Tape
Posts: 5
Registered: ‎04-03-2013
Location: Zurich
Views: 3,400
Message 10 of 12

Re: T500 fingerprint sensor stopped working "Cannot communicate with sensor"

Hi Jakub

 

Hmmm.... Just reread my advices. I'm not all sure: but it might be, that I suppressed one detail: It is possible, that I loged on with the true Administrator account (and not just as a User with Administrator rights)! I'm not enough familar with Win7 to know the exact differences, but for sure there are some... 

If you do not see the Administrator account on the Login Page use Google to find out how to activate this always available account.

 

If this does not help: Check if you have any USB driver problems. However I don't think chances are good for thiis in your case, as you write that 'authentic software' is able to access the scanner... If it were some USB problem I would expect that software to be not working as well!

 

Back to your original question: I downloaded the fingerprint Software from Lenovo under this URL:

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS012806

 

'Authentic Software'? What software supports those built in readers? I would be interested in this, as I develop software of my own and have a tool that could benefit from such an autentication. Maybe I would be able to reconstruct the inner working, if I would knew the name/developer of the product.

 

I wish you good luck with your proceeding. Do not forget to publish here your final solution for this mean problem!

 

Walter

 

P.S.

By the way; I did a reset of the fingerprint data in BIOS as well. But I remember for sure, that this did not solved the problem. But it might be, that only the combination of BIPOS-rest and driver reinstallation solves the problem!

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