03-21-2011 04:43 PM
I have a T500 (LENOVO 2081CTO ThinkPad T500) running W7 32 bit. Been working fine since September 10. Today when simply trying to logon the fingerprint sensor has stopped working. Laptop had not even been moved, simply resting on desk and then switched on from powered off.
A few times since have received message that "USB device is being installed" with finally "USB Device could not be installed. There is a problem with your device." Device Manager showed a problem with "USB Composite device"
Powered off/on gave same symptom.
Downloaded & installed latest fingerprint software 7wf162ww.exe. Installed OK. USB device appeared to then automatically pick up and reinstall correctly. BUT still unable to use fingerprint to logon or for with Thinkvantage Client Security.
Using Thinkvantage Lenovo Fingerprint Software gives error "Cannot communicate with sensor. Please confirm the sensor is ready."
I've also noticed the keyboard around the fingerprint sensor is very warm, almost hot. As if it is being constantly turned on?
Fingerprint sensor is AuthenTec Inc. AES2810
Help? What hardware tests are there and how do I get this working again?
Solved! Go to Solution.
03-21-2011 05:11 PM
Reset the fingerprint reader in BIOS. Logged on and re-enrolled fingerprints (using Thinkvantage Client Security Fingerprint software). Tried to use fingerprint reader for browser site yet said there were no fingerprints enrolled.
Shutdowdn/restart, fingerprints completed enrolment and then all ok.
Now left wondering why the fingerprint reader stopped working...
03-22-2011 07:52 AM
Security is a good idea, I suppose, but most security is a problem more for the owner than the thief.
Thanks for this post, I am about to order a new Thinkpad and I won't go with the fingerpring reader.
My thought on wheel locks for expensive aftermarket wheels is that they will certainly keep the owner from removing them when they have a flat at midnight in a snowstorm and have forgotten where the wheellock key is kept, but they slow the thief down not at all because he has been trained to get past a wheel lock in 60 seconds. So it becomes "owner keep out" security.
If the fingerprint reader doesn't work, it elevates itself to an "owner keep out" device.
03-22-2011 08:00 AM
03-22-2011 08:21 AM
04-03-2013 09:19 AM
I ran 'ThinkVantage System Update' on my W500 4062-2XG (Win7-x64) and after that had the problem as described above.
Also the 'action center' indicated an 'Install your USB modem driver' problem. Not sure if this is related, but as the fingerprint reader works with USB... Anyway I misclicked the message and had no chance to take care of it in the action center!
This solved my problem:
1) Follow these instructions to disable automatic driver installation in Windows: http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vi...
2) Uninstall the Lenovo fingerprint software
3) Uninstall the Authentec True Suite software.
4) Open the Device manager and uninstall the Authentec driver
6) Re-enable Automatic driver installation. If you don't, the Lenovo SW won't install the driver.
7) Install the Lenovo fingerprint software.
9) Enjoy your recovered sensor
Solution found at: http://forum.thinkpads.com/viewtopic.php?f=3&t=84486
04-27-2013 05:31 AM
I know that problem with T500 is here solved many times. Unfortunately I'm not able to persuade Lenovo software, to see my finger print reader (tried uninstall/delete in bios/disable to put device to sleep/older version of FPR,...).
I would like to use preboot security, so alternative software is not an option (though authentec soft is working fine).
Is there any owner of T500/T400 with AES2810 with working Lenovo Fingerprint software on Win 7 64 bit?
I would like to ask you for version of software you have and mainly the driver for the reader, which is working for you.
At least please send me screen from device manager, better will be to send the driver itself.
04-29-2013 09:10 AM
I'm pretty sure W500, T500 use the same Software concerning the problem. I downloaded mine (see post before yours) directly fom Lenovo.
Please note: I followed all those solution too, till I found the correct way to handle the problem - most simply do not cure the problem. So I recommend you first fry it exactly the way I described!
04-29-2013 11:01 AM
actually I did mostly any setup I found on Google, including yours.
Still the problem is, that the FPR is showing "N/A remaining slots" in the left bottom corner and "cannot commu..." while I click on any finger.
There is for sure no problem in hardware, as I can use now the fingerprint with authentec software.
04-29-2013 11:30 PM - edited 04-29-2013 11:34 PM
Hmmm.... Just reread my advices. I'm not all sure: but it might be, that I suppressed one detail: It is possible, that I loged on with the true Administrator account (and not just as a User with Administrator rights)! I'm not enough familar with Win7 to know the exact differences, but for sure there are some...
If you do not see the Administrator account on the Login Page use Google to find out how to activate this always available account.
If this does not help: Check if you have any USB driver problems. However I don't think chances are good for thiis in your case, as you write that 'authentic software' is able to access the scanner... If it were some USB problem I would expect that software to be not working as well!
Back to your original question: I downloaded the fingerprint Software from Lenovo under this URL:
'Authentic Software'? What software supports those built in readers? I would be interested in this, as I develop software of my own and have a tool that could benefit from such an autentication. Maybe I would be able to reconstruct the inner working, if I would knew the name/developer of the product.
I wish you good luck with your proceeding. Do not forget to publish here your final solution for this mean problem!
By the way; I did a reset of the fingerprint data in BIOS as well. But I remember for sure, that this did not solved the problem. But it might be, that only the combination of BIPOS-rest and driver reinstallation solves the problem!