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marekm
Paper Tape
Posts: 2
Registered: ‎10-02-2008
Location: canada
Views: 860
Message 1 of 2

T500 freezes randomly

Hardware: Centrino2/2.53GHz + 3GB RAM + ATI HD3650 + 320G HDD + IntelTurbo

It has Vista Business installed and the machine is brand new, as it came from Lenovo. I have only installed Office 2007 (Home&Student Edition).  I love the machine except that I seem to have a serious problem.

 

As I work (let say, I type text in MS Word) suddenly the active application's window becomes gray-ish and Vista's "hourglass" (which is a little spinning wheel) pops up.  I still can launch some application (for example IE) but   the system becomes sluggish to the point that I cannot do anything. The mouse cursor is all the time in the shape of Vista's spinning wheel. I can still move the mouse but nothing else works. I cannot close or move any window, even ctrl+alt+del does not bring anything. At this point I have to power the machine off. It happens few times a day. I work disconnected from the Internet (could this be a reason?).

 

I called Lenovo support. They asked me to reload operating system but I am unable to get to "hidden partition". Pressing button F11 at startup does not work. I tried 100 times (keep it pressed, press just one time, tap it etc) - no result.

They asked me to burn PCDoctor bootable CD. I burned it from ISO image provided by IBM using Roxio software on my T500 but it is not able to bootup from that CD. I burned another one but same story again. Is there something special I have to do in Roxio to burn bootable CD from ISO image?

 

Could it be IntelTurbo memory (I have driver version 1.6.1)

Could it be that I am not connected to Internet (and something "out there" wants Internet to check/update/notify...)?

Could it be some part of ThinkVantage (it is a separate story why Lenovo does that) ?

 

I know that I can always ship it back to Lenovo but it is really the last thing I want to do as I need the machine everyday. 

I am sort of desperate and I appreciete any sort of help/hint/advice. 

 

Thanks. 

 

Community Moderator
Community Moderator
Posts: 3,918
Registered: ‎01-05-2008
Location: DE
Views: 841
Message 2 of 2

Re: T500 freezes randomly

Hello,

 

I would first disable Turbo Memory.

 

Then, as step two I would suggest to update Vista and install SP1 if isn´t.

 

Regards

Andreas

 

 

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I´m a volunteer here using Lenovo Yoga C930, ThinkPad X1 Carbon 5th Gen. Silver Edition, ThinkPad 13, Yoga 900, ThinkPad T460s, IdeaCentre B540.
TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.

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