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Paper Tape
Posts: 1
Registered: ‎06-09-2011
Location: Bucharest
Message 1 of 10 (3,415 Views)

T510 hotkey install issue

[ Edited ]

Hi

 

 I´m new on forum and I have a  issue about hotkey. I have all drivers for my laptop installes (t510) except for one or two. And when I download the hotkey package , I install 3 drivers from 4 

Lenovo Auto Scroll Uility

Lenovo System Interface Driver 

ThinkPad FullScreen Magnifier........but the " On Screen Display" could not instal...it says : An error occured wile copying file tphkload.exe....Cannot copy file to destination directory.

 

  And when I try to install manually it say  : "ThinkPad Gorkey Features Integration Setup is required to install this driver or application"

 

 What can I do to install it?

 

  I have win 7 pro 64 bit

 

Moderator edit: Matched Subject to content.

Guru
Posts: 9,240
Registered: ‎12-26-2009
Location: Toronto, Canada
Message 2 of 10 (3,398 Views)

Re: T510 hotkey install issue

Try uninstalling all of the entries from Programs and Features, rebooting, then trying to install it again.
W520: 2720QM, Q2000M at 1082/1376, 32GB RAM, 500GB + 750GB HDD, FHD screen & MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 160GB HDD, WXGA+ screen
TPT1: 1839-23U
What's DOS?
Posts: 3
Registered: ‎07-22-2011
Location: Finland
Message 3 of 10 (3,308 Views)

Re: T510 hotkey install issue

 

I am having exactly the same problem with Thinkpad T510, Windows 7 64 bit Enterprise.

None of the usual text displays for the hotkeys do not work. and I cannot install the Hotkeys integration package to fix it.

 

Installation always ends with:

CopyError

"An error occured while copying file tphkload.exe"

"Cannot copy file to destination directory."

"click Retry to retry the operation or click Cancel to"

 

Seems that this package has not been tested with this model and/or Windows 64 bit OS.

 

Dome

Lenovo Staff
Posts: 3,700
Registered: ‎07-11-2010
Location: Malaysia
Message 4 of 10 (3,296 Views)

Re: T510 hotkey install issue

@domeh,

which version of OSD did you install?

Can you try this.

http://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=MIGR-74261

Also I see you are using Enterprise, do you have admin rights over your laptop to update drivers?

//JameZ
Paper Tape
Posts: 3
Registered: ‎08-04-2011
Location: USA
Message 5 of 10 (3,250 Views)

Re: T510 hotkey install issue

Same issue here. I am running Win7 Enterprise x86 - I have tried removing the rest of the applications, and re-installing again but still no luck. Cannot copy the TPHKLOAD.exe file. I have local admin rights. Without this I cannot get the On Screen Display tab to even show up in the advanced properties of the display.

Lenovo Staff
Posts: 3,700
Registered: ‎07-11-2010
Location: Malaysia
Message 6 of 10 (3,237 Views)

Re: T510 hotkey install issue

Paper Tape
Posts: 3
Registered: ‎08-04-2011
Location: USA
Message 7 of 10 (3,209 Views)

Re: T510 hotkey install issue

Downloaded the file from your link

Same problem

cannot copy file

Guru
Posts: 9,240
Registered: ‎12-26-2009
Location: Toronto, Canada
Message 8 of 10 (3,198 Views)

Re: T510 hotkey install issue

Can you try taking ownership of the destination directory?
W520: 2720QM, Q2000M at 1082/1376, 32GB RAM, 500GB + 750GB HDD, FHD screen & MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 160GB HDD, WXGA+ screen
TPT1: 1839-23U
What's DOS?
Posts: 1
Registered: ‎08-16-2011
Location: Argentina
Message 9 of 10 (3,194 Views)

Re: T510 hotkey install issue

Have had exactly the same issue.

 

Go to Program Files/Lenovo/Hotkey folder.  Within this folder, you'll find a hidden file called simply HOTKEY.  Delete it.

Then run Drivers/Win/Hotkey/setup.exe as Adminitrator  and follow the prompts as usual. Then... cherry !

 

F.A.

Paper Tape
Posts: 3
Registered: ‎08-04-2011
Location: USA
Message 10 of 10 (3,188 Views)

Re: T510 hotkey install issue

FerchuCaseros - I actually found this file earlier today and had already done this - and it worked perfectly. Thanks for the confirmation.

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