07-08-2010 10:30 AM
I have a new T510 running Windows 7 that will not completely shut down. Windows does shut down, but the computer is still running. The only way to get it to completely power off is hold the power button down for 5 seconds.
I have seen this issue in other posts, but no solution that has worked for me.
-BIOS is up to date
-I have reloaded the factory image twice.
09-27-2010 07:21 PM
09-30-2010 12:52 AM
Appreciate everyone could feedback the following.
When the machine does not shut down completely, do you hear the fan running? screen back light still on? The more details I could obtain from all would be easier for me to cascade this to engineering if needed.
I understand you have update the BIOS to the latest version, could you try running ThinkVantage System Update and update all of the drivers available for your T510.Also do try to reseat the ram and HDD
Are there any 3rd party RAM installed? Could you try reseating the RAM and HDD?
Are you using the T510? Updates done? Reseat RAM and HDD please.
More info needed as well.
09-30-2010 09:04 AM
- Reseated the RAM and SSD, I will let you know if the problem occurs again.
- Tried a lenovo system update and had major problems yesterday, system restore this morning, back up and running.
- Ran system updates again this morning, successful, all packages are up to date.
When Problem occurs
- Fan is definitely running
- speakers work (I hear a beep when I unplug the power cord)
- Battery light stays on, even when not plugged in
- Network lights blink on back.
- Screen is not backlit
More Machine Details
Name=Intel(R) Core(TM) i5 CPU M 520 @ 2.40GHz
Caption=Microsoft Windows 7 Professional
09-30-2010 12:34 PM
Yes, I have a new T510 (only 3 days old). I have done updates through the ThinkVantage tool box. Everytime I did a shutdown, it will hang on the windows shutdown screen the the "blue screen" will come up, and saying that there is a "DRIVER_POWER_STATE_FAILURE". Then it will go on to restart the notebook, and windows will tell me that there was an unexpected shutdown occurred. Here is the detail of that message:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 4105
Additional information about the problem:
OS Version: 6_1_7600
Service Pack: 0_0
Files that help describe the problem:
Any advice will be greatly appreciated.
09-30-2010 06:44 PM
09-30-2010 08:16 PM
I have checked and there is no conflict or missing driver in device manager.
I tried to do an system update via ThinkVantage System Update serveral times. And everytime the program tells me all the update is complete and to reboot my notebook for the new settings to take effect, there are always 4 items remaining and didn't get installed. They are:
Rescue and Recovery Cumulative WER fix package for Window 7
ThinkPad Video Features (NVIDIA Quadro FX880M and NVIDIA NVS 3100M) for Windows 7 64-bit
Intel Chipset Support for Windows XP/Vista/7
Think Pad UltraNav Driver for Windows 64-bit
Any idea what should I try next?
09-30-2010 08:32 PM
Could you try manually removing the R&R, Nvidia GPU driver, Intel Chipset, UltraNav via the control panel then download and install the driver via link.