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sbudirah
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Posts: 14
Registered: ‎06-24-2015
Location: CA
Views: 660
Message 1 of 12

T530 will not shut down

Hi All,

i have this problem recently where my T530 can't shut down.  It says shut down but it just goes into hybernation.  Can someone help me please

Thanks!

Community SeniorMod
Community SeniorMod
Posts: 10,279
Registered: ‎01-01-2010
Location: US
Views: 651
Message 2 of 12

Re: T530 will not shut down

What OS?  Please look in the event log.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
sbudirah
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Message 3 of 12

Re: T530 will not shut down

it's windows 8 professional

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 640
Message 4 of 12

Re: T530 will not shut down

Hi Sbudirah,

 

Did you check with updating all the driver and application once, use ThinkVantage system update utility and check?

If you find that the issues still occurring then try updating the BIOS.

 

Hope this helps.

 

Best regards,

Hemanth Kumar



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luke4k
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Message 5 of 12

Re: T530 will not shut down

It could depend on what you mean when you say you are "shutting down." 

 

This may seem like a silly question but it also may be what you have going on (please don't be offended if this is not the case).  Are you hitting the hardware Power Button above the keyboard and expecting the system to shut down? This can be set to do Sleep, Hybernate or Shut Down depending on how your power options are set:

 

power 6.JPG

  (Can also be set in Power Options "Choose What the lid does" in the primary Power Options screen (on left side):

 

power 9.JPG

 

 

 

Power 8.JPG

 

 

There are many ways to shut down a Windows system....   Some less Windows savy users hit the Power Button and expect the system to Shut Down when that function is set to "hibernate" the system.   That option (1 of 3 possibilities for each on battery or plugged in)  are controlled by Power Options (advanced) under "Power buttons and lid" located in Power Options.  Power Options (go into Advanced Settings for your active power plan) is in Control Panel (lots of ways to get there).  If you need more info, let me know, I actually have a write up on it I did for someone. Smiley Frustrated.

 

If you are using any of  the built-in Windows 8.x Shutdown options from various place in Windows, it should of course shut down and not hybernate.  If it still is doing this, I agree with, Hemanth update your Lenovo and Microsoft updates. If you are on Win8.0, I'd suggest you consider moving to 8.1.

 

Is this hibernation issue new for a system you have been using for awhile?

 

My Primary System: Thinkpad T430S 16G, Samsung 850 EVO 250GB (Win 8.1 Pro), Crucial MX100 512GB (Win 7)
sbudirah
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Registered: ‎06-24-2015
Location: CA
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Message 6 of 12

Re: T530 will not shut down

Hi, 

Yes I have always keep my computer updated

The OS is Windows 8.1 Pro

Lenovo solution centre is updated to 2.8.004 as per below image

And no when i shut down i click on windows sign and click shut down and not using the hardware button.

Help please?

lenovo.png

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 611
Message 7 of 12

Re: T530 will not shut down

Hi Sbudirah,

 

Can you check uninstalling the graphic adapter from Control panel – program & feature option and restart the system, if the issue still persists then follow the steps below to disable hibernation.

 

  • Can you check disabling the hibernation, follow these steps:
  1. Click Start, and then type cmd in the Start Search box.
  2. In the search results list, right-click Command Prompt, and then click Run as Administrator.
  3. When you are prompted by User Account Control, click Continue.
  4. At the command prompt, type powercfg.exe /hibernate off, and then press Enter.
  5. Type exit, and then press Enter to close the Command Prompt window.
  • To enable you have to do the same above steps only change is the command (powercfg.exe /hibernate on).

Hope this helps.

 

Best regards,

Hemanth Kumar



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Community SeniorMod
Community SeniorMod
Posts: 10,279
Registered: ‎01-01-2010
Location: US
Views: 602
Message 8 of 12

Re: T530 will not shut down

As I suggested above, check the event log.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
sbudirah
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Posts: 14
Registered: ‎06-24-2015
Location: CA
Views: 600
Message 9 of 12

Re: T530 will not shut down

HI I'm not sure how to uninstall the graphic adapter from the control panel, can you please provide screenshot?

Highlighted
Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 580
Message 10 of 12

Re: T530 will not shut down

Hi Sbudirah,

 

Press Windows key + R simultaneously, you will get run dialog box there type “appwiz.cpl” and click on OK. New window will pop-up their search for Intel graphic adapter and uninstall.

 

http://postimg.org/image/3xyd9y7tt/

 

Hope this helps.

 

Best regards,

Hemanth Kumar



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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