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out4adventure
Paper Tape
Posts: 1
Registered: ‎12-16-2014
Location: Canada
Views: 258
Message 1 of 1

T540-System Update- Win7 64bit - An error occurred while gathering user info-HelloLevel_9_12_00.xml

When attempting to do a Lenov System update, the error message "An error occurred while gathering user information" is displayed.

 

Upon review the of the tvsu_*.log, it appears there is an issue with the lenovo website when it tries to pull down the following config file:

 

https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml

 

Has anyone else had a similar issue and been able to resolve?

 

---------------------------------

Info    2014-12-16 , 10:26:08
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
    Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml

Info    2014-12-16 , 10:26:08
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
    Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_12_00.xml

Info    2014-12-16 , 10:26:08
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
    Message: Setting PROCESSING status.

Info    2014-12-16 , 10:26:08
    at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
    Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com

Info    2014-12-16 , 10:26:08
    at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
    Message: Direct connection found

Info    2014-12-16 , 10:26:08
    at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
    Message: Connection type set to DIRECT in ConnectionSettingsBean

Severe    2014-12-16 , 10:26:08
    at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
    Message: Debug Log: Init method:GET

Severe    2014-12-16 , 10:26:10
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml

Severe    2014-12-16 , 10:26:10
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.

Severe    2014-12-16 , 10:26:10
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml responseStatus:404

Severe    2014-12-16 , 10:26:10
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml webException.StackTrace:   at System.Net.HttpWebRequest.GetResponse()
   at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)

Info    2014-12-16 , 10:26:10
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: UDF download status is -> Failed

 

--------------------

Thanks

Karl

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