03-21-2019 06:00 PM
I recently experimented a series of Blue Screen of Death with various error messages, but the most usual is CRITICAL PROCESS DIED. As I was running out of time and the computer would not boot anymore after having booted a couple of times for no more reasons it stopped, I brang the PC to the tech who eventually backed up the computer and then made a fresh install of Windows.
However, the problem persists on the shape of several black and blue screens that are totally umpredictable. I'm having them every 20 minutes on average, and it takes several attempts to get back to the system. The technician told me it could be a defectuous SSD that prevents Windows from booting. Indeed I have the feeling that physically moving the computer worsens the problem.
This computer is just 1,5 years old and has still 600 days of guarantee left. Many people over there seem to have this exact issue. Where can I bring it in the UK or in Belgium for having this issue fixed quickly, and covered by the guarrantee? I need this machine for working and am forced to snooze clients for two weeks now because of the issues.
Thank you very much,
04-09-2019 06:36 AM
04-09-2019 10:23 AM
the problem is that the pins are desoldering
If you look with a microscope and move them with a needle, you'll check
there are many T570 with this problem.. and one is mine
06-11-2019 11:30 AM - edited 06-11-2019 11:30 AM
I have the same problem with brand new T570. Latest Windows 10+ drivers + firmware are installed. Diagnostics shows nothing, When working on the table, everything is fine. When using laptop in driving car, it crashes after few minutes with same BSOD, no memory dump is created.
I have re-attached SSD/RAM on the motherboard, didn't help.
Anybody having the same issue has found a fix?
06-18-2019 03:44 PM - edited 06-18-2019 03:46 PM
I also have a 1.5 years old T570. Mine is out of warranty. It started when the SSD was not detected at boot. When rebooting a second time, the SSD would be detected and it would work normally. Then it started happening more often. I think I also received a CRITICAL PROCESS DIED once.
I tried three different SSD/HDD. I even ordered a new SSD ribbon cable and it didn't fix the problem.
I will look at the pins later tonight and see if I am having the same problem.
I don't think I will resolder the pins, but I have a Lenovo Authorized Service Dealer near my place. I will try to get an estimate and charge on my credit card's Extended Warranty Program.
Thanks for the info.
06-19-2019 01:22 AM
06-19-2019 08:31 AM
Small update :
I spoke with an Authorized Service Dealer for Lenovo near my home, and well... his reaction was priceless : "oh no, not one of those!" He is aware of the problem with the T570 and the botched soldering job.
His only solution would be a new motherboard or an entire replacement unit. This unit is not under warranty. He told me to call Lenovo, and firmly ask them for a replacement or a repair under warranty.
So I called Lenovo.
Well, their CSR apologized profusely, stood by Lenovo's 1 year warranty and offered me a 85$ inbound/outbound shipping + diagnostic package, which I am pretty sure would leave me without a laptop for a few weeks. She also offered me to drop the laptop at a nearby Authorized Service Dealer (see above).
And I offered her a third solution which is Small Claims since in Quebec, Canada, there are Consumer Laws that requires a consumer good to have a reasonable lifespan. They call this a legal warranty. I think it's fair to say that a business laptop like a Thinkpad should be able to work properly for more than 18 months. Still, she hid behind the warranty and apologized.
I have to say I am honestly dissapointed in Lenovo. When I decided to go with Lenovo, I think I spent at least 4 hours deciding between a Dell Inspiron (Business line) and a T570. Looking at all the specs. Thinking that, well... it's a THINKPAD! I really thought Lenovo would stood behind their product, especially the Thinkpad line.
(In comparison, a while ago, Grado (high quality headphones), sent me for free a replacement part for my headphone, while it was out of warranty for at least 3-4 years. The part broke from daily use. They even covered the shipping cost, eventhough I was willing to pay for the part and the shipping)
06-19-2019 08:47 AM